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Cannot activate Portfolio X plugin

Portfolio X · support · 2017-11-28T23:08:00+00:00

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support
holein1 resolved
Hi, When I try and activate the Portfolio X plugin an error appears stating “invalid header” Hi, We cannot duplicate the issue. Can you please confirm your server’s PHP version and WordPress version? What theme are you using? Can you check if there is anything in the PHP error log? Thanks I have PHP version 7.1, WordPress 4.9, Zerif Pro Theme. No error logs for that day. Thanks. Hi, As far as we can tell, this is likely a special case of server issue or could be your site has some malware. We see others reporting similar problems. 1. First do a scan with WordFence to find out if your WordPress is secure 2. Try downloading the plugin package, then upload with FTP to the wp-contents/plugins folder. Go to WP backend and activate the plugin. 3. See if you can install other plugin files. Let us know after you try these. Thanks Really? There is no malware on my server (how presumptuous of you!) Honestly, come on you think we are idiots, of course I tried every possible option to upload and activate this plugin. Maybe it’s because you bundled two plugins? OptionTree by Derek Herman Portfolio X by QuantumCloud Hi, Sorry but it seems like you took our suggestions quite mistakenly. These are standard steps for troubleshooting any problem. It’d presumptuous of us if we did not ask these 1st just to make sure. Portfolio X uses Option tree framework but not as another plugin. Does your theme uses Option tree as well for its settings or something else? Can you provide a list of active plugins? If you have more information regarding the option tree conflict, please share with us. Do you get the same error when trying to activate through FTP upload? OK, sorry I jumped on your comment. No other use of Option Tree. WordPress Plugins Advanced CSS Editor – Version 3.0 Active Bean Portfolio – Version 1.5 Active Call Now Button – Version 0.2.1 Active Contact Form 7 – Version 4.9.1 Active Custom Facebook Feed – Version 2.4.6 Active Custom Twitter Feeds – Version 1.2.7 Active Elementor – Version 1.8.6 Active Envira Gallery Lite – Version 1.6.2 Active EZP Coming Soon Page – Version 1.0.6 Active Free & Simple Contact Form Plugin – Pirateforms – Version 2.3.0 Active Gallery – Video Gallery – Version 2.2.0 Active Google Analytics for WordPress by MonsterInsights – Version 6.2.6 Active Hello Dolly – Version 1.6 Active Huge IT Slider – Version 4.0.6 Active LeadXplode Pro Plugin – Version 1.0.6 Active Limit Login Attempts – Version 1.7.1 Active ManageWP – Worker – Version 4.2.27 Active Max Mega Menu – Version 2.4 Active Orbit Fox Companion – Version 2.2.3 Active Revive Old Post (Former Tweet Old Post) – Version 7.5.0 Active Social Media Feather – Version 1.8.4 Active UpdraftPlus – Backup/Restore – Version 1.13.15 Active Visual Form Builder – Version 2.9.4 Active Wordfence Security – Version 6.3.21 Active WP Edit – Version 4.0.2 Active WP Editor – Version 1.2.6.3 Active Yoast SEO – Version 5.8 Active Must-Use WordPress Plugins ManageWP – Worker Loader Active Thanks. Please allow us some time to do thorough testing. Hi, We released an update. Could you please try now? Let us know if the problem persists. Thank you. OK thanks, let me try it and I’ll get back to you.

Comments

9 shown
QuantumCloud 2017-11-29T06:03:00+00:00

Hi, We cannot duplicate the issue. Can you please confirm your server’s PHP version and WordPress version? What theme are you using? Can you check if there is anything in the PHP error log? Thanks

holein1 2017-11-29T12:35:00+00:00

I have PHP version 7.1, WordPress 4.9, Zerif Pro Theme. No error logs for that day. Thanks.

QuantumCloud 2017-11-29T13:27:00+00:00

Hi, As far as we can tell, this is likely a special case of server issue or could be your site has some malware. We see others reporting similar problems. 1. First do a scan with WordFence to find out if your WordPress is secure 2. Try downloading the plugin package, then upload with FTP to the wp-contents/plugins folder. Go to WP backend and activate the plugin. 3. See if you can install other plugin files. Let us know after you try these. Thanks

holein1 2017-11-29T13:47:00+00:00

Really? There is no malware on my server (how presumptuous of you!) Honestly, come on you think we are idiots, of course I tried every possible option to upload and activate this plugin. Maybe it’s because you bundled two plugins? OptionTree by Derek Herman Portfolio X by QuantumCloud

QuantumCloud 2017-11-29T14:10:00+00:00

Hi, Sorry but it seems like you took our suggestions quite mistakenly. These are standard steps for troubleshooting any problem. It’d presumptuous of us if we did not ask these 1st just to make sure. Portfolio X uses Option tree framework but not as another plugin. Does your theme uses Option tree as well for its settings or something else? Can you provide a list of active plugins? If you have more information regarding the option tree conflict, please share with us. Do you get the same error when trying to activate through FTP upload?

holein1 2017-11-29T14:43:00+00:00

OK, sorry I jumped on your comment. No other use of Option Tree. WordPress Plugins Advanced CSS Editor – Version 3.0 Active Bean Portfolio – Version 1.5 Active Call Now Button – Version 0.2.1 Active Contact Form 7 – Version 4.9.1 Active Custom Facebook Feed – Version 2.4.6 Active Custom Twitter Feeds – Version 1.2.7 Active Elementor – Version 1.8.6 Active Envira Gallery Lite – Version 1.6.2 Active EZP Coming Soon Page – Version 1.0.6 Active Free & Simple Contact Form Plugin – Pirateforms – Version 2.3.0 Active Gallery – Video Gallery – Version 2.2.0 Active Google Analytics for WordPress by MonsterInsights – Version 6.2.6 Active Hello Dolly – Version 1.6 Active Huge IT Slider – Version 4.0.6 Active LeadXplode Pro Plugin – Version 1.0.6 Active Limit Login Attempts – Version 1.7.1 Active ManageWP – Worker – Version 4.2.27 Active Max Mega Menu – Version 2.4 Active Orbit Fox Companion – Version 2.2.3 Active Revive Old Post (Former Tweet Old Post) – Version 7.5.0 Active Social Media Feather – Version 1.8.4 Active UpdraftPlus – Backup/Restore – Version 1.13.15 Active Visual Form Builder – Version 2.9.4 Active Wordfence Security – Version 6.3.21 Active WP Edit – Version 4.0.2 Active WP Editor – Version 1.2.6.3 Active Yoast SEO – Version 5.8 Active Must-Use WordPress Plugins ManageWP – Worker Loader Active

QuantumCloud 2017-11-29T15:05:00+00:00

Thanks. Please allow us some time to do thorough testing.

QuantumCloud 2017-11-30T09:00:00+00:00

Hi, We released an update. Could you please try now? Let us know if the problem persists. Thank you.

holein1 2017-11-30T13:54:00+00:00

OK thanks, let me try it and I’ll get back to you.