Conversation
supportThe new version that was just released today has issues. My sites contact paged crashed when clicked on from a mobile device. I sent you a support note on your website with more details. WordPress sent me a detail email and I sent you a copy of it.
Hi there, Thanks for your message and for sending the details through via email. We investigated the issue and believe the error is internal to WooCommerce. A WooCommerce trait failed to load from within WooCommerce’s own code. Our plugin doesn’t interact with or modify WooCommerce’s class loading. This is the information about the error that’s in the email: An error of type E_ERROR was caused in line 27 of the file /xxx/xxxx/public_html/wp-content/plugins/woocommerce/includes/rest-api/Controllers/Version2/class-wc-rest-products-v2-controller.php. Error message: Trait "Automattic\WooCommerce\Internal\Traits\RestApiCache" not found In the email you received from WordPress it mentions the URL where the error occurred. This URL gives the impression that both plugins might have been updating at the same time, which caused the error. This url specifically would suggest this: update.php?action=update-selected&plugins=call-now-button%2Fcall-now-button.php%2Cwoocommerce%2Fwoocommerce.php It is likely that this corrupted the WooCommerce install. To resolve this, we would suggest the following: Use the recovery mode link in your email to access your dashboard Delete the WooCommerce plugin folder via FTP and reinstall it fresh In the future, update plugins one at a time rather than in bulk to avoid this type of conflict Hopefully this helps you get back up and running quickly! Kind regards, Jerry This reply was modified 3 months, 3 weeks ago by Jerry Rietveld . Reason: grammar typo
Since there hasn’t been a response for a while, I’m going to mark this thread as resolved. If you’re still experiencing the issue, feel free to reply and I’ll be happy to help.
Hi there, Thanks for your message and for sending the details through via email. We investigated the issue and believe the error is internal to WooCommerce. A WooCommerce trait failed to load from within WooCommerce’s own code. Our plugin doesn’t interact with or modify WooCommerce’s class loading. This is the information about the error that’s in the email: An error of type E_ERROR was caused in line 27 of the file /xxx/xxxx/public_html/wp-content/plugins/woocommerce/includes/rest-api/Controllers/Version2/class-wc-rest-products-v2-controller.php. Error message: Trait "Automattic\WooCommerce\Internal\Traits\RestApiCache" not found In the email you received from WordPress it mentions the URL where the error occurred. This URL gives the impression that both plugins might have been updating at the same time, which caused the error. This url specifically would suggest this: update.php?action=update-selected&plugins=call-now-button%2Fcall-now-button.php%2Cwoocommerce%2Fwoocommerce.php It is likely that this corrupted the WooCommerce install. To resolve this, we would suggest the following: Use the recovery mode link in your email to access your dashboard Delete the WooCommerce plugin folder via FTP and reinstall it fresh In the future, update plugins one at a time rather than in bulk to avoid this type of conflict Hopefully this helps you get back up and running quickly! Kind regards, Jerry This reply was modified 3 months, 3 weeks ago by Jerry Rietveld . Reason: grammar typo
Since there hasn’t been a response for a while, I’m going to mark this thread as resolved. If you’re still experiencing the issue, feel free to reply and I’ll be happy to help.