Conversation
supportHello, I have installed the plugin and I have to say that it is great. However, in my case I have a little problem with WP Rocket. It turns out that I have set in the cache plugin to delay java script, Lazy Load, etc. and because of this the top bar CSS appears broken on my site. Is there any way to avoid the top bar cache? How can I configure within WP Rocket to prevent the bar from suffering from this issue? Thanks in advance.
Hi @newcelic , Thanks for reaching out! Can you please provide an example page URL where this issue is visible? Regards, Alina
Thank you very much for the speed of response, incredible. I don’t have a test site and that’s why I had to disconnect the plugin. Is it absolutely necessary? Here is a link to a screenshot I took with my mobile: https://drive.google.com/file/d/1_smq6VTQJbjEsMbY2V_AdBVzRQySRs4r/view?usp=sharing
Hi @newcelic , Please let me check with the technical team and I will feed you back as soon as possible. Regards, Alina
Hello @newcelic , Good day! Could you please reproduce the issue on your site? And then give us the site URL. We would like to check it out to debug. Thanks for your help. Best regards, Mia
Ok, I’m going to clone my site and I’ll send you the URL shortly Thank you.
Hello @newcelic , Sure, take your time.
I have cloned my site and activated the plugin: https://prueba.waterluxe-osmosis.es/ You have to navigate through several pages for the error to appear.
Hi @newcelic , This is what I can see when I tried visiting that URL: https://drive.google.com/file/d/1uC12V_PMFTYFmURa5a4IjCkawd_AeJjd/view?usp=drivesdk Can you please record a short screencast to show us how you arrived at the issue? Also, from which country can we visit your site to be able to access and bypass the security? Regards, Bruce
Hi Bruce, sorry for the inconvenience. From which country do you visit the website? It’s probably a Clouflare configured rule, but I can configure it to not block
Hi @newcelic , You can tell us which country is in whitelist, so we use VPN to visit the site. Please record a short screencast to show us how you arrived at the issue? Let us know. Regards, Bruce
Hi @newcelic , Thanks for reaching out! Can you please provide an example page URL where this issue is visible? Regards, Alina
Thank you very much for the speed of response, incredible. I don’t have a test site and that’s why I had to disconnect the plugin. Is it absolutely necessary? Here is a link to a screenshot I took with my mobile: https://drive.google.com/file/d/1_smq6VTQJbjEsMbY2V_AdBVzRQySRs4r/view?usp=sharing
Hi @newcelic , Please let me check with the technical team and I will feed you back as soon as possible. Regards, Alina
Hello @newcelic , Good day! Could you please reproduce the issue on your site? And then give us the site URL. We would like to check it out to debug. Thanks for your help. Best regards, Mia
Ok, I’m going to clone my site and I’ll send you the URL shortly Thank you.
Hello @newcelic , Sure, take your time.
I have cloned my site and activated the plugin: https://prueba.waterluxe-osmosis.es/ You have to navigate through several pages for the error to appear.
Hi @newcelic , This is what I can see when I tried visiting that URL: https://drive.google.com/file/d/1uC12V_PMFTYFmURa5a4IjCkawd_AeJjd/view?usp=drivesdk Can you please record a short screencast to show us how you arrived at the issue? Also, from which country can we visit your site to be able to access and bypass the security? Regards, Bruce
Hi Bruce, sorry for the inconvenience. From which country do you visit the website? It’s probably a Clouflare configured rule, but I can configure it to not block
Hi @newcelic , You can tell us which country is in whitelist, so we use VPN to visit the site. Please record a short screencast to show us how you arrived at the issue? Let us know. Regards, Bruce