Conversation
review · 3 starsPlugins from this developer do not deliver as stated. Documentation is purposefully sent to customers with incorrect information. Support is one response every 24 hours and you can not reply via email you must log go though their website. They are after your money. I’ve been watching this plugin since 2016. They have no intention of fixing any issue which is why it is difficult to get support and accurate documentation. I purchased the $375 premium package. Please look into the 5 star reviews. Are they all real? Have all the tickets been truly resolved? Mine haven’t. Why do they get better support than I do? Oh, because you already got my money. They are trying to make it look good with their responses in public but really read what’s going on here because I did not get $375 worth of value and neither will you. If I did I would be renewing. If I had gotten proper support I wouldn’t be posting this. Smoke and mirrors this one. 11 Jun 2025: Updated from 2 to 3 stars as I work with the developer on the complexity of the dashboard and my specific issues. This topic was modified 11 months, 3 weeks ago by WPforME .
Hi Shawn, I am sorry you are feeling frustrated, i have investigated the circumstances here and it’s a bit baffeling. We seem to be trying our hardest to assist you. In the last 12 months you have opened 5 support requests with us, all answerd within 40minutes to max 8 hours. 3/5 You simply stoped replying. You opend two recent ones, both of which have replies again asking to help you further. At no point have we not been trying to help you, but we can only help if you reply to us. Both me and the other owner have reached out to you saying we will personally help you one to one, in either email, voice or video call. You can only get great support if you actually let us support you. Just to clarify, our support system IS email based, you just have to open a ticket on our site first. I desperately hope to hear from you in your last support request so I can help you! Best Regards, Stiofan
Just so people are aware that I’m not making this up or lashing out for no good reason. I just tried to reply via the email you sent Stiofan. Thank you for reaching out. However the email I sent was returned. “This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: *Your Support Email*” When I tried to use the View Support Tickets link in my WordPress dashboard I got a screen asking for my email. When I entered and submitted I got this message. “<span style=”color: rgb(106, 194, 123); font-family: "Aktiv Grotesk", "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 13.4px; white-space-collapse: collapse; background-color: rgb(222, 255, 222);”>Email with the authentication link has been sent to </span>*MyEmail*” *that’s more difficult than if it had just asked for my password. anyhow, shouldn’t it just recognize me from my purchase license? or just put the ticket link in the AyeCode Connect somewhere? like right in this pop up window?* Just my thoughts. Simple steps like these that are drawn out and not clear. This is why I gave the review I have. The good thing is we can make changes. With regards to “You simply stoped replying.” Me: The documentation you sent does not match the dashboard. Support: “We are going to update the docs soon[;] as we recently released user types and [membership] feature so the form builder UI changed accordingly. I can help you with what you are trying to do just explain [it to] me.” Me: *…soon?… this is going make you more frustrated if you don’t stop. it’s going to take 3 days to explain what should be 5 clicks.* I’ll attach a video to the ticket I’m about to submit. I hope it helps clearly convey the issues.
Hi Shawn, I’ll address each point you mention bellow: 1. I got your email with the video link you said you were going to send, so i assume you sent something else before to get the error message, was that a reply to my email from last year or the same email you then snt the video link to? We have moved support system since then (related to point 2). In any case if you can forward that failed message to me i’ll investigate, but i checked our failed logs and it does not show any to you, maybe you replied to that ticket from a differen email? Forward to stiofan [@] ayecode.io 2. This is a new support system, the whole login without a password is supposed to be a feature 🙂 Anyway, it is email based, you never acytually have to login there. Some users were requesting this so we added it. 3. The documentaiton, UWP has a new UI, almost all the settings are the same, its mostly just the design. Hopefully once you make the video viewable i will be able to make sense of your issue. Our explaining the UI issue also included ” I can help you with what you are trying to do just explain me.” which was not replied to. Thanks, Stiofan This reply was modified 11 months, 3 weeks ago by Stiofan .
Update: I’m currently in exchanges with the developer. I appreciate Stiofan’s responses to my specific issues and hope we see some broader updates soon. I will keep this thread updated as much as is necessary.
Hi Shawn, I am sorry you are feeling frustrated, i have investigated the circumstances here and it’s a bit baffeling. We seem to be trying our hardest to assist you. In the last 12 months you have opened 5 support requests with us, all answerd within 40minutes to max 8 hours. 3/5 You simply stoped replying. You opend two recent ones, both of which have replies again asking to help you further. At no point have we not been trying to help you, but we can only help if you reply to us. Both me and the other owner have reached out to you saying we will personally help you one to one, in either email, voice or video call. You can only get great support if you actually let us support you. Just to clarify, our support system IS email based, you just have to open a ticket on our site first. I desperately hope to hear from you in your last support request so I can help you! Best Regards, Stiofan
Just so people are aware that I’m not making this up or lashing out for no good reason. I just tried to reply via the email you sent Stiofan. Thank you for reaching out. However the email I sent was returned. “This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: *Your Support Email*” When I tried to use the View Support Tickets link in my WordPress dashboard I got a screen asking for my email. When I entered and submitted I got this message. “<span style=”color: rgb(106, 194, 123); font-family: "Aktiv Grotesk", "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 13.4px; white-space-collapse: collapse; background-color: rgb(222, 255, 222);”>Email with the authentication link has been sent to </span>*MyEmail*” *that’s more difficult than if it had just asked for my password. anyhow, shouldn’t it just recognize me from my purchase license? or just put the ticket link in the AyeCode Connect somewhere? like right in this pop up window?* Just my thoughts. Simple steps like these that are drawn out and not clear. This is why I gave the review I have. The good thing is we can make changes. With regards to “You simply stoped replying.” Me: The documentation you sent does not match the dashboard. Support: “We are going to update the docs soon[;] as we recently released user types and [membership] feature so the form builder UI changed accordingly. I can help you with what you are trying to do just explain [it to] me.” Me: *…soon?… this is going make you more frustrated if you don’t stop. it’s going to take 3 days to explain what should be 5 clicks.* I’ll attach a video to the ticket I’m about to submit. I hope it helps clearly convey the issues.
Hi Shawn, I’ll address each point you mention bellow: 1. I got your email with the video link you said you were going to send, so i assume you sent something else before to get the error message, was that a reply to my email from last year or the same email you then snt the video link to? We have moved support system since then (related to point 2). In any case if you can forward that failed message to me i’ll investigate, but i checked our failed logs and it does not show any to you, maybe you replied to that ticket from a differen email? Forward to stiofan [@] ayecode.io 2. This is a new support system, the whole login without a password is supposed to be a feature 🙂 Anyway, it is email based, you never acytually have to login there. Some users were requesting this so we added it. 3. The documentaiton, UWP has a new UI, almost all the settings are the same, its mostly just the design. Hopefully once you make the video viewable i will be able to make sense of your issue. Our explaining the UI issue also included ” I can help you with what you are trying to do just explain me.” which was not replied to. Thanks, Stiofan This reply was modified 11 months, 3 weeks ago by Stiofan .
Update: I’m currently in exchanges with the developer. I appreciate Stiofan’s responses to my specific issues and hope we see some broader updates soon. I will keep this thread updated as much as is necessary.