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supportHi, When I tried to reset a password, I enter the email address and I get this error message and I can’t follow the reset process : Security-protection plugin: Reset password error: wrong code; field should be empty; Thanks for your help, Guillaume https://wordpress.org/plugins/security-protection/
Ok, this happens on one website. I installed your plugin on 44 websites that I run. This error appears on a website when doing the process through the woocommerce recover password link. I tried it on other websites through the woocommerce recover password process and it works fine so I think this as to see with something related to that website more than something related to you plugin. This said if you have an idea why it does that it would be great ! Thank you
Can you share the link to the plugin which is conflicting with Security-protection plugin?
Hi, I don’t know if it is a conflict with a plugin because I tested it on the other 45 websites where I installed it and it works great and they are running same plugins. I think it has to do with theme… If you want to see that live : It is here : http://gospelvision-international.com/mon-compte/lost-password/ Try with this email address : 262h025s@free.fr Thank you very much !
This page is made with some other plugin. It is not WordPress default form but it is somehow triggers default WordPress form pre-sumbit checks and Security-Protection plugin hooked there too. Sorry, but Security-Protection will not work on this page. You should use some other plugin to protect this form from spammers.
Yes, it was what I understood. I’ll find something else for this one. Thanks a lot for your help !
You’re welcome. Try to search the solution around the plugin which is producing this form. If this plugin is popular – then probably there is already some anti-spam solution for this form.
This form is generated by Woocommerce and all the other websites I tested with the same form are OK to work with your plugin… It is why I think it is a theme issue.
Oh, now I understand. Yes, you’re right. This issue could be caused by the theme. You can try to switch the theme and test it.
Ok, this happens on one website. I installed your plugin on 44 websites that I run. This error appears on a website when doing the process through the woocommerce recover password link. I tried it on other websites through the woocommerce recover password process and it works fine so I think this as to see with something related to that website more than something related to you plugin. This said if you have an idea why it does that it would be great ! Thank you
Can you share the link to the plugin which is conflicting with Security-protection plugin?
Hi, I don’t know if it is a conflict with a plugin because I tested it on the other 45 websites where I installed it and it works great and they are running same plugins. I think it has to do with theme… If you want to see that live : It is here : http://gospelvision-international.com/mon-compte/lost-password/ Try with this email address : 262h025s@free.fr Thank you very much !
This page is made with some other plugin. It is not WordPress default form but it is somehow triggers default WordPress form pre-sumbit checks and Security-Protection plugin hooked there too. Sorry, but Security-Protection will not work on this page. You should use some other plugin to protect this form from spammers.
Yes, it was what I understood. I’ll find something else for this one. Thanks a lot for your help !
You’re welcome. Try to search the solution around the plugin which is producing this form. If this plugin is popular – then probably there is already some anti-spam solution for this form.
This form is generated by Woocommerce and all the other websites I tested with the same form are OK to work with your plugin… It is why I think it is a theme issue.
Oh, now I understand. Yes, you’re right. This issue could be caused by the theme. You can try to switch the theme and test it.