Source evidence

Breaks Visual Editor

Venngage Infographics · support · 2016-09-28T16:19:00+00:00

Venngage Infographics plugin evidence original source source API

complaintsentiment

mediumseverity

0.8relevance

3replies

Evidence linked to opportunitycommercial context

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Open evidence

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Conversation

support

bfsworks unresolved

Hello, It appears that when activating this plugin it breaks the Visual Editor in WordPress. Investigating further it appears in Chome dev tools, there is a missing resource image. Please resolve. Hi, Can you please mention the WP version and attach a few screenshots if possible? Yes, WP version is 4.6.1 and unfortunately, I cannot show screen shot as enabling the plugin causes issues with the visual editor and the site is currently being worked on. I can tell you that when debugging I noticed that an icon resource was not being loaded properly and that caused the visual editor to not work properly. Again the text editor tab worked fine. Hi, I met with the same issue with yours. I updated my wordpress to 4.7.0. And I tried all the methods but the icon still not appear. Could you tell your solution for this? I deeply appreciate it.

Commercial Context

Opportunity

data table and stats presentation operations

Charts data presentation QA for publishing accurate tables, charts, and stats without manual rework

Buyer: publishers, analysts, agencies, and data-heavy site owners

Wedge: verify charts data freshness, table rendering, chart accuracy, and export/report output

Investigate Pain card complete market

Analysis

heuristic-v1

Summary: Breaks Visual Editor: users show bugs, missing feature pain that may indicate a product gap.

Evidence quote: Investigating further it appears in Chome dev tools, there is a missing resource image.

Affected feature: bugs

bugs missing feature

Plugin

API

Venngage Infographics

100 active installs · 7.2K downloads · rating 74.0

charts data visualization infographic infographics venngage

Comments

3 shown

contactashish13 2016-10-02T09:46:00+00:00

Hi, Can you please mention the WP version and attach a few screenshots if possible?

bfsworks 2016-10-03T13:54:00+00:00

Yes, WP version is 4.6.1 and unfortunately, I cannot show screen shot as enabling the plugin causes issues with the visual editor and the site is currently being worked on. I can tell you that when debugging I noticed that an icon resource was not being loaded properly and that caused the visual editor to not work properly. Again the text editor tab worked fine.

nicolewan777 2016-12-07T21:36:00+00:00

Hi, I met with the same issue with yours. I updated my wordpress to 4.7.0. And I tried all the methods but the icon still not appear. Could you tell your solution for this? I deeply appreciate it.