WPIntell

Source evidence

Breaks media upload

Dashboard To-Do List · support · 2020-06-20T11:16:00+00:00

mixedsentiment
mediumseverity
0.78relevance
3replies
Evidence onlycommercial context

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Conversation

support
Tyler Tork resolved
I noticed I was no longer able to upload images while editing a post, and deactivated plugins one by one until I identified this one as the culprit. Hi @tylertork , I can’t seem to replicate the issue you’re having. Can you check a few things for me… – Are you definitely sure it is this plugin and not one that has a similar name? – Is the image you are uploading too large or a restricted file type? – Is your upload_max_filesize, post_max_size and max_execution_time in your php.ini file sufficient? – Are all your plugins including this one up to date? – Is your theme up to date? – What version of WordPress are you running? – What version of PHP are you running (an earlier version could be the cause)? – What error are you actually getting and where is it going wrong? Can you share some screenshots if possible. – Is it just posts, or pages as well? Do you have custom post types and does it work for them? – Is it when you upload one or multiple images? – Is it just when you upload? Can you select existing images from the Media Library? – Perhaps turn on DEBUG temporally in your wp-config.php file and see if that displays any errors while uploading images while editing a post. Thanks Andy This reply was modified 5 years, 11 months ago by Andrew . Never mind, it wasn’t you after all. Sorry for the trouble. That’s ok, no problem. Any issues, please let me know.

Comments

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Andrew 2020-06-21T11:26:00+00:00

Hi @tylertork , I can’t seem to replicate the issue you’re having. Can you check a few things for me… – Are you definitely sure it is this plugin and not one that has a similar name? – Is the image you are uploading too large or a restricted file type? – Is your upload_max_filesize, post_max_size and max_execution_time in your php.ini file sufficient? – Are all your plugins including this one up to date? – Is your theme up to date? – What version of WordPress are you running? – What version of PHP are you running (an earlier version could be the cause)? – What error are you actually getting and where is it going wrong? Can you share some screenshots if possible. – Is it just posts, or pages as well? Do you have custom post types and does it work for them? – Is it when you upload one or multiple images? – Is it just when you upload? Can you select existing images from the Media Library? – Perhaps turn on DEBUG temporally in your wp-config.php file and see if that displays any errors while uploading images while editing a post. Thanks Andy This reply was modified 5 years, 11 months ago by Andrew .

Tyler Tork 2020-06-21T11:36:00+00:00

Never mind, it wasn’t you after all. Sorry for the trouble.

Andrew 2020-06-21T11:42:00+00:00

That’s ok, no problem. Any issues, please let me know.