WPIntell

Source evidence

Autocomplete order

Paystack WooCommerce Payment Gateway · support · 2024-07-29T08:19:00+00:00

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Conversation

support
quintonv unresolved
Can you please create another option instead of autocomplete order? This gives shoppers false hope after paying. The usual/default process or at least what my customers and I experience is that once paid (using other plugins) the order goes into a processing state. If we don’t automcomplete then orders are stuck in processing payment which too is a issue. Perhaps in your plugin it would be great to allow the option to choose the state it goes into once paid? @quintonv the default WooCommerce order status once an order is paid is processing, and this is what the plugin does as well, the order status will be updated to processing once payment is made. The autocomplete order option was added for store owners that sells digital products/subscriptions and it is not enabled by default, it has to be enabled by the store owner. You can learn more about the WooCommerce order statuses here https://woocommerce.com/document/managing-orders/order-statuses/ Let me know if you have any other questions. I have used this plugin on 2 different sites and after payment they are always stuck on payment and not in the next stage. Even on brand new stores. I edited the plugin now to make autocomplete go to processing instead.

Comments

2 shown
Tunbosun Ayinla 2024-07-29T09:01:00+00:00

@quintonv the default WooCommerce order status once an order is paid is processing, and this is what the plugin does as well, the order status will be updated to processing once payment is made. The autocomplete order option was added for store owners that sells digital products/subscriptions and it is not enabled by default, it has to be enabled by the store owner. You can learn more about the WooCommerce order statuses here https://woocommerce.com/document/managing-orders/order-statuses/ Let me know if you have any other questions.

quintonv 2024-07-29T11:11:00+00:00

I have used this plugin on 2 different sites and after payment they are always stuck on payment and not in the next stage. Even on brand new stores. I edited the plugin now to make autocomplete go to processing instead.