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review · 1 starsWas is a coincidence that 10+ of my client websites were infected with malware? ! Around the same timeframe this was rolled out, I dealt with malware/security issues across 10+ client WordPress sites. I’m still investigating and not claiming they’re related, but the timing has my attention. As someone who manages websites for clients, I don’t want AI tools, plugins, or new functionality automatically installed on production websites. That should be an opt-in decision, not something enabled by default. Curious if anyone else experienced security issues, unexpected changes, or plugin installations around the same time. This topic was modified 1 week, 1 day ago by melanieamorim . Reason: oops 5 stars selected auto as well!
Hi @melanieamorim , While no software can ever be guaranteed to be entirely free of issues, for this specific plugin, we invested significant effort in validating its security before release. The code underwent multiple internal security reviews and was independently audited by a third-party security professional who was specifically tasked with reviewing the plugin and attempting to identify vulnerabilities. We have no evidence or reports that the SiteGround AI Agent plugin is related to malware infections, and we have not identified anything that would suggest a connection between the plugin and the issues you described. That said, we’d appreciate the opportunity to investigate further and better understand what happened. So if you could reach out to our support team, we’ll be happy to investigate this further for you, since so far we have no other such reports related to the plugin itself. Please feel free to contact our support team, and our technical specialists will be happy to review the specifics with you. Kind Regards, Preslav Kenanov
Hi @melanieamorim , While no software can ever be guaranteed to be entirely free of issues, for this specific plugin, we invested significant effort in validating its security before release. The code underwent multiple internal security reviews and was independently audited by a third-party security professional who was specifically tasked with reviewing the plugin and attempting to identify vulnerabilities. We have no evidence or reports that the SiteGround AI Agent plugin is related to malware infections, and we have not identified anything that would suggest a connection between the plugin and the issues you described. That said, we’d appreciate the opportunity to investigate further and better understand what happened. So if you could reach out to our support team, we’ll be happy to investigate this further for you, since so far we have no other such reports related to the plugin itself. Please feel free to contact our support team, and our technical specialists will be happy to review the specifics with you. Kind Regards, Preslav Kenanov