Source evidence

Appointments being cancelled problem

WP Time Slots Booking Form · support · 2024-01-05T15:55:00+00:00

WP Time Slots Booking Form plugin evidence original source source API

mixedsentiment

highseverity

0.88relevance

3replies

Evidence linked to opportunitycommercial context

Proof Health

Open evidence

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Conversation

support

netmartenterprises resolved

The system keeps automatically cancelling some of the appointments and yesterday when we re-booked an appointment on a customer’s behalf it got cancelled again! It’s causing quite a few problems The page I need help with: [ log in to see the link] Hi, Do you have enabled the “Cancellation add-on” or other add-on for managing the booking statuses? Please indicate also the version number of the WP Time Slots Booking Form plugin installed in your website. Thank you! Cancellation link and Google Calendar API are both enabled Version 5.2.21 Thanks for your anticipated help! Hi, Be sure to enable the captcha for the Cancellation Link add-on to prevent accidental cancellation by bots trying the link. In addition to that, seems you are using an outdated commercial version of the plugin. For pro or commercial product support (including assistance with updates) please contact us directly on our site . Commercial products are not supported in these forums . We will happily answer this and any other questions you can have on our own site . Thank you.

Commercial Context

Opportunity

booking revenue assurance

Reservation booking flow assurance for keeping booking availability and appointment flows working

Buyer: service businesses and booking-site builders

Wedge: test reservation availability, booking notifications, payment handoffs, and calendar sync

Proof Blocked card complete market

Analysis

heuristic-v1

Summary: Appointments being cancelled problem: users show security, support, setup pain that may indicate a product gap.

Evidence quote: It’s causing quite a few problems The page I need help with: [ log in to see the link] The system keeps automatically cancelling some of the appointments and yesterday when we re-booked an appointment on a customer’s behalf it got cancelled again!

Affected feature: form

security support setup support

Plugin

API

WP Time Slots Booking Form

1.0K active installs · 135.9K downloads · rating 100.0

booking booking calendar reservation slot time

Comments

3 shown

codepeople 2024-01-08T14:02:00+00:00

Hi, Do you have enabled the “Cancellation add-on” or other add-on for managing the booking statuses? Please indicate also the version number of the WP Time Slots Booking Form plugin installed in your website. Thank you!

netmartenterprises 2024-01-08T19:00:00+00:00

Cancellation link and Google Calendar API are both enabled Version 5.2.21 Thanks for your anticipated help!

codepeople 2024-01-16T16:03:00+00:00

Hi, Be sure to enable the captcha for the Cancellation Link add-on to prevent accidental cancellation by bots trying the link. In addition to that, seems you are using an outdated commercial version of the plugin. For pro or commercial product support (including assistance with updates) please contact us directly on our site . Commercial products are not supported in these forums . We will happily answer this and any other questions you can have on our own site . Thank you.