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supportHi, I’m receiving this error when try to get a Ai text in Media Attributes Editor. 3118101024: API request failed with HTTP status 400 – response: { “error”: { “message”: “Could not download file from URL provided: https://misite.url/wp-content/uploads/2025/01/filenameXXXXXX.png.” ;, “type”: “invalid_request_error”, “param”:… (Error-code: #241313823) (error code: #311823824) Any idea? Best regards The page I need help with: [ log in to see the link]
Hello ipoblete, thank you for reaching out to us. I noticed that the image url from the error message in your post seems to be masked. Did you mask this image path for privacy reasons? Or was it displayed like this in the actual error message? Is there a way for you to provide us with the actual path to the image you’re trying to process? If you prefer to send us the path privately, feel free to reach out through the chat or the contact form on our website at https://aiforseo.ai . Thank you very much in advance. Feel free to let us know if there are other questions in the meantime. Best regards, Dennis Müller AI for SEO Team
Hi, thank you. Already sent details thru contact form, Best regards
Hello ipoblete, thank you for the quick response and for your email — that was very helpful! We’ve made a small adjustment on our end that might already resolve the issue. When you have a moment, please try generating the media attributes again. If it still doesn’t work, it’s likely that a firewall or security plugin on your website is blocking our server from accessing the image. In that case, here’s what you can try: 1. Temporarily disable any firewall or security plugins (such as Wordfence or others) and see if the issue persists. 2. If possible, whitelist our server IP address: 209.38.232.115 This will help ensure that our plugin can successfully retrieve and process your images. We’re continuing to look into ways to improve this from our side as well. Please let us know how it goes! Feel free to reach out if you need any additional help. Thank you in advance. Best regards, Dennis Müller AI for SEO Team
Hello @ipoblete , Just checking in to see if the issue has been resolved on your end. We haven’t heard back yet and wanted to make sure everything is working as expected. If you’re still experiencing any problems, feel free to let us know — we’re happy to assist further. Otherwise, we’ll go ahead and close the thread in the coming days. Thanks again for reaching out and for using AI for SEO! Best regards, Dennis Müller AI for SEO Team
Hello ipoblete, thank you for reaching out to us. I noticed that the image url from the error message in your post seems to be masked. Did you mask this image path for privacy reasons? Or was it displayed like this in the actual error message? Is there a way for you to provide us with the actual path to the image you’re trying to process? If you prefer to send us the path privately, feel free to reach out through the chat or the contact form on our website at https://aiforseo.ai . Thank you very much in advance. Feel free to let us know if there are other questions in the meantime. Best regards, Dennis Müller AI for SEO Team
Hi, thank you. Already sent details thru contact form, Best regards
Hello ipoblete, thank you for the quick response and for your email — that was very helpful! We’ve made a small adjustment on our end that might already resolve the issue. When you have a moment, please try generating the media attributes again. If it still doesn’t work, it’s likely that a firewall or security plugin on your website is blocking our server from accessing the image. In that case, here’s what you can try: 1. Temporarily disable any firewall or security plugins (such as Wordfence or others) and see if the issue persists. 2. If possible, whitelist our server IP address: 209.38.232.115 This will help ensure that our plugin can successfully retrieve and process your images. We’re continuing to look into ways to improve this from our side as well. Please let us know how it goes! Feel free to reach out if you need any additional help. Thank you in advance. Best regards, Dennis Müller AI for SEO Team
Hello @ipoblete , Just checking in to see if the issue has been resolved on your end. We haven’t heard back yet and wanted to make sure everything is working as expected. If you’re still experiencing any problems, feel free to let us know — we’re happy to assist further. Otherwise, we’ll go ahead and close the thread in the coming days. Thanks again for reaching out and for using AI for SEO! Best regards, Dennis Müller AI for SEO Team