Conversation
review · 1 starsI purchased the Premium version of this plugin. It’s way too convoluted for most people to figure out and you’re still going to have to make a lot of edits for the menu to look nice. In addition, upon deactivate, this plugin leaves database traces in your install. I was looking for a quick way to edit the full-width header but this isn’t it. Emailed support-of course, no reply. Money wasted.
@quadlayers I have redacted ALL of your login asks. Do not repeat that again; that is why your account is on moderation watch. https://wordpress.org/support/guidelines/#the-bad-stuff Now for the why: The internet is a wonderful place full of very nice people and a few very bad ones. I’m sure everyone here is very nice however, by giving some ones keys to your house you are trusting they wont steal anything. Likewise the person who takes the keys is now responsible for the house FOREVER. If something was to go wrong, then you the author may well legally become liable for damages, which they would not normally have been as their software is provided without warranty. Please be aware that repeatedly asking for credentials will result in us asking you to repeatedly stop before escalating up to the plugins team. It’s also never necessary. There are many ways to get information you need and accessing the user’s site is not one of them. That’s going too far. Ask for a link to the http://pastebin.com/ log of the user’s web server error log. Ask the user to create and post a link to their phpinfo(); output. Ask the user to install the Health Check plugin and get the data that way. Walk the user through enabling WP_DEBUG and how to log that output to a file and how to share that file. Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again. Ask the user for the step-by-step on how they can reproduce the problem. You get the idea. Volunteer support is not easy. But these forums need to a safe place for all users, experienced or new. Accessing their system that way is a short cut that will get you into real trouble in these forums.
Just to explain something, if you don’t want to offer free support in the forums, that’s fine. We don’t require it. We DO recommend that you update your readme to state that support is only found on your official forums, so that the forum volunteers here can redirect people and point out “They DID tell you” But if you’re going to offer free support via the forums, then you need to help people here in the forums. Not on your private system.
We provide support in the forums. As you can see all our tickets have a response https://wordpress.org/support/plugin/quadmenu However, we want to get a direct talk with the users who leave a bad review Usually, this is the best way to understand how to improve the plugin as they are users who have been frustrated with the plugin
Thanks, but do you think you can address this part? ‘Cause you missed the big thing. I have redacted ALL of your login asks. Do not repeat that again; that is why your account is on moderation watch. It’s important.
of course Jan, we will not request login credentials of users again
However, we want to get a direct talk with the users who leave a bad review We recommend you ask them here, in the forums. That way, everyone will see you being a good developer who tries to work with people. Does wonders for your rep.
@quadlayers I have redacted ALL of your login asks. Do not repeat that again; that is why your account is on moderation watch. https://wordpress.org/support/guidelines/#the-bad-stuff Now for the why: The internet is a wonderful place full of very nice people and a few very bad ones. I’m sure everyone here is very nice however, by giving some ones keys to your house you are trusting they wont steal anything. Likewise the person who takes the keys is now responsible for the house FOREVER. If something was to go wrong, then you the author may well legally become liable for damages, which they would not normally have been as their software is provided without warranty. Please be aware that repeatedly asking for credentials will result in us asking you to repeatedly stop before escalating up to the plugins team. It’s also never necessary. There are many ways to get information you need and accessing the user’s site is not one of them. That’s going too far. Ask for a link to the http://pastebin.com/ log of the user’s web server error log. Ask the user to create and post a link to their phpinfo(); output. Ask the user to install the Health Check plugin and get the data that way. Walk the user through enabling WP_DEBUG and how to log that output to a file and how to share that file. Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again. Ask the user for the step-by-step on how they can reproduce the problem. You get the idea. Volunteer support is not easy. But these forums need to a safe place for all users, experienced or new. Accessing their system that way is a short cut that will get you into real trouble in these forums.
Just to explain something, if you don’t want to offer free support in the forums, that’s fine. We don’t require it. We DO recommend that you update your readme to state that support is only found on your official forums, so that the forum volunteers here can redirect people and point out “They DID tell you” But if you’re going to offer free support via the forums, then you need to help people here in the forums. Not on your private system.
We provide support in the forums. As you can see all our tickets have a response https://wordpress.org/support/plugin/quadmenu However, we want to get a direct talk with the users who leave a bad review Usually, this is the best way to understand how to improve the plugin as they are users who have been frustrated with the plugin
Thanks, but do you think you can address this part? ‘Cause you missed the big thing. I have redacted ALL of your login asks. Do not repeat that again; that is why your account is on moderation watch. It’s important.
of course Jan, we will not request login credentials of users again
However, we want to get a direct talk with the users who leave a bad review We recommend you ask them here, in the forums. That way, everyone will see you being a good developer who tries to work with people. Does wonders for your rep.