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Android app not reporting

Gps Plotter · support · 2020-06-27T16:18:00+00:00

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Conversation

support
eelnnlpz resolved
Android app not reporting when cel is blocked or in the background Hi @eelnnlpz , The app does not report it’s location unless it has good cell coverage in the area. thanks, –Steve Curtis (St. Pete Design) Hello thank you so much for you reply, but if you allow me to contradict, because that is not the problem because if i unlock the phone and the app is in focus is reporting without a problem, but if block the phone, the app is not reporting the location in the background. im doing something wrong ??? you have observed or receive this report before ??, im giving the apropiate permissions in android. Thank you so much for your help Hi @eelnnlpz , Can you explain what you mean by “block the phone” a little more? I don’t think I understand what that means. thanks, –Steve Curtis (St. Pete Design) Hi Steve. I am having the same problem that eelnnlpz is having. What he means with “block the phone” is when the phone locks the screen after a certain period of time. In other word if you are not “looking at the app” or you are doing something else on your phone like reading a mail or what ever the app will not report, even though it does consume a lot of resources. Thank you in advance. Regards Hi @ocarrera1 . I understand now. Thank you. Currently the app must be kept “in focus”. We do not have a timetable for adding the ability to report locations while the app is out of focus to the free version of the app at this time. However we are aware that users would like this feature. thanks, –Steve Curtis (St. Pete Design) Hi Steve. Thank you for your reply. Is there a premium version of the plugin, then? If so, where can a buy it? Hi @ocarrera1 , We do not have a stand-alone premium version however we do make custom versions of the plugin and app. You can contact me at steve@stpetedesign.com to discuss. thanks, –Steve Curtis (St. Pete Design) Hi Steve. Thank you. I have sent a request to your mail. It’s form global fences, pls check your spam box if you haven’t received it yet. Regards After researching this I found that it is due to the settings in Android. On your Android phone go to Settings-> Battery-> Battery Optimization-> All Apps-> Gps Plotter and click on “Don’t optimize” then “Done”. This article may help you as well; https://www.androidpolice.com/2020/05/30/how-to-prevent-apps-sleeping-in-the-background-on-android/ thanks, –Steve Curtis (St. Pete Design)

Comments

9 shown
Steve Curtis 2020-07-16T02:11:00+00:00

Hi @eelnnlpz , The app does not report it’s location unless it has good cell coverage in the area. thanks, –Steve Curtis (St. Pete Design)

eelnnlpz 2020-07-16T04:33:00+00:00

Hello thank you so much for you reply, but if you allow me to contradict, because that is not the problem because if i unlock the phone and the app is in focus is reporting without a problem, but if block the phone, the app is not reporting the location in the background. im doing something wrong ??? you have observed or receive this report before ??, im giving the apropiate permissions in android. Thank you so much for your help

Steve Curtis 2020-07-17T04:47:00+00:00

Hi @eelnnlpz , Can you explain what you mean by “block the phone” a little more? I don’t think I understand what that means. thanks, –Steve Curtis (St. Pete Design)

ocarrera1 2020-09-28T19:35:00+00:00

Hi Steve. I am having the same problem that eelnnlpz is having. What he means with “block the phone” is when the phone locks the screen after a certain period of time. In other word if you are not “looking at the app” or you are doing something else on your phone like reading a mail or what ever the app will not report, even though it does consume a lot of resources. Thank you in advance. Regards

Steve Curtis 2020-09-28T23:41:00+00:00

Hi @ocarrera1 . I understand now. Thank you. Currently the app must be kept “in focus”. We do not have a timetable for adding the ability to report locations while the app is out of focus to the free version of the app at this time. However we are aware that users would like this feature. thanks, –Steve Curtis (St. Pete Design)

ocarrera1 2020-09-29T15:53:00+00:00

Hi Steve. Thank you for your reply. Is there a premium version of the plugin, then? If so, where can a buy it?

Steve Curtis 2020-09-29T18:28:00+00:00

Hi @ocarrera1 , We do not have a stand-alone premium version however we do make custom versions of the plugin and app. You can contact me at steve@stpetedesign.com to discuss. thanks, –Steve Curtis (St. Pete Design)

ocarrera1 2020-09-29T19:04:00+00:00

Hi Steve. Thank you. I have sent a request to your mail. It’s form global fences, pls check your spam box if you haven’t received it yet. Regards

Steve Curtis 2020-10-10T23:42:00+00:00

After researching this I found that it is due to the settings in Android. On your Android phone go to Settings-> Battery-> Battery Optimization-> All Apps-> Gps Plotter and click on “Don’t optimize” then “Done”. This article may help you as well; https://www.androidpolice.com/2020/05/30/how-to-prevent-apps-sleeping-in-the-background-on-android/ thanks, –Steve Curtis (St. Pete Design)