Conversation
supportHi, I installed and started setting the plugin up yesterday, however it’s been almost 24 hours since I generated my Amazon API Key and Secret, and it still won’t accept them: https://d.pr/i/g2gNvr I obviously have already re-checked the keys, don’t know what to do to move forward. I did visit the Product Advertising API 5.0 Scratchpad, ran a test request and it’s returning this: https://d.pr/i/cFKELo Any help? Thank you.
Hi Rafael, thank you for reaching the support and for the detailed explanation of your situation. Let’s go straight to the point, the Amazon PAAPI Scratchpad is the official Amazon API sandbox test to check the if the API are correctly working. From your screenshots I can see that they are returning back an error. Seeing that kind of error I’m quite sure that the issue is about your API credentials/account and is unrelated with this plugin. Once you will get your API keys working the plugin will work smoothly. Ok, but why your API keys are not working correctly? That’s a good question, for what I see from the scratchpad screenshot it seems a throttling issue. Amazon limits the number of requests per second made by each Affiliate account. This limit varies and depends on the number and on the magnitude of completed orders made from your affiliate links. So the more you sell the more you can call the API for product information, and viceversa. From my experience even with few sells you should be able to call the APIs quite frequently, at least once each 2-3 seconds, before getting throttled. So now you have to investigate why Amazon is throttling your account. Are you making any sells with that account? Are you using other software that use those API keys? Have you tried to test the API keys with the Amazon scratchpad in different hours of the day?
Sorry for the delay, @pizza2mozzarella , I wasn’t notified of your reply. I also didn’t come back earlier here because everything did start working after 1-2 days, so maybe it was because I had generated the API key too soon or something. Thanks!
Hi Rafael, thank you for reaching the support and for the detailed explanation of your situation. Let’s go straight to the point, the Amazon PAAPI Scratchpad is the official Amazon API sandbox test to check the if the API are correctly working. From your screenshots I can see that they are returning back an error. Seeing that kind of error I’m quite sure that the issue is about your API credentials/account and is unrelated with this plugin. Once you will get your API keys working the plugin will work smoothly. Ok, but why your API keys are not working correctly? That’s a good question, for what I see from the scratchpad screenshot it seems a throttling issue. Amazon limits the number of requests per second made by each Affiliate account. This limit varies and depends on the number and on the magnitude of completed orders made from your affiliate links. So the more you sell the more you can call the API for product information, and viceversa. From my experience even with few sells you should be able to call the APIs quite frequently, at least once each 2-3 seconds, before getting throttled. So now you have to investigate why Amazon is throttling your account. Are you making any sells with that account? Are you using other software that use those API keys? Have you tried to test the API keys with the Amazon scratchpad in different hours of the day?
Sorry for the delay, @pizza2mozzarella , I wasn’t notified of your reply. I also didn’t come back earlier here because everything did start working after 1-2 days, so maybe it was because I had generated the API key too soon or something. Thanks!