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supportIn one of the reviews, a user complained that no thumbnail was showing. You assured him that wasn’t the case. Yet, looking at the shortcode, it’s obvious we have to supply the thumbnail – your plugin doesn’t automatically pull it: [htyoutube controls=”1″ start =”10″ end=”40″ thumbnailresolution=”lowest OR medium OR high OR standard OR recommended” thumbnail=” https://example.com/image.jpg”%5DYouTube Video ID[/htyoutube] There’s another plugin I won’t mention here (unless you want me to) that pulls does what yours does by just entering the entire youtube URL + it pulls the youtube thumbnail. But, unfortunately, it only works as a block.
Hi @donkeydigest , Thank you very much for reaching out to us. First of all, we are truly sorry for the delayed response 🙏 Actually, it was our holiday over here due to the independence day. That’s why we couldn’t respond earlier. Our sincere apologies for the trouble you have experienced with our plugin. Upon reviewing your message, we have thoroughly investigated the plugin and found that it can fetch the YouTube thumbnail automatically from the video URL without any issues. Could you please try using the following shortcode: [htyoutube controls="1" start ="10" end="40" thumbnailresolution="recommended"]https://www.youtube.com/watch?v=7PIji8OubXU[/htyoutube] It should automatically display the thumbnail image. If you need to insert a custom thumbnail image, please try using the shortcode below: [htyoutube controls="1" start ="10" end="40" thumbnailresolution="recommended" thumbnail="https://img.youtube.com/vi/DMHiMDV-8T0/maxresdefault.jpg"]https://www.youtube.com/watch?v=7PIji8OubXU[/htyoutube] Please note that if you provide any image URL to the thumbnail parameter of the shortcode, it will be considered a custom thumbnail image. On the other hand, if you don’t utilize the thumbnail parameter, a default thumbnail image will be loaded automatically. Hence, I kindly request that you check the plugin once more. If the problem persists, please open a ticket in our dedicated support center . Our support team will certainly assist you in resolving the issue 🙂 Looking forward to your kind response. Best regards, Tarek Aziz This reply was modified 2 years, 2 months ago by Tarek Aziz .
Hi @donkeydigest , Thank you very much for reaching out to us. First of all, we are truly sorry for the delayed response 🙏 Actually, it was our holiday over here due to the independence day. That’s why we couldn’t respond earlier. Our sincere apologies for the trouble you have experienced with our plugin. Upon reviewing your message, we have thoroughly investigated the plugin and found that it can fetch the YouTube thumbnail automatically from the video URL without any issues. Could you please try using the following shortcode: [htyoutube controls="1" start ="10" end="40" thumbnailresolution="recommended"]https://www.youtube.com/watch?v=7PIji8OubXU[/htyoutube] It should automatically display the thumbnail image. If you need to insert a custom thumbnail image, please try using the shortcode below: [htyoutube controls="1" start ="10" end="40" thumbnailresolution="recommended" thumbnail="https://img.youtube.com/vi/DMHiMDV-8T0/maxresdefault.jpg"]https://www.youtube.com/watch?v=7PIji8OubXU[/htyoutube] Please note that if you provide any image URL to the thumbnail parameter of the shortcode, it will be considered a custom thumbnail image. On the other hand, if you don’t utilize the thumbnail parameter, a default thumbnail image will be loaded automatically. Hence, I kindly request that you check the plugin once more. If the problem persists, please open a ticket in our dedicated support center . Our support team will certainly assist you in resolving the issue 🙂 Looking forward to your kind response. Best regards, Tarek Aziz This reply was modified 2 years, 2 months ago by Tarek Aziz .