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supportHello, i just got this plugin installed and purchased credits. I went through and enabled the texts I want to receive and send. I have it setup so when a user places an order, the admin is texted as well as the customer. I tested to make sure that is working, which it is perfectly. I also correctly enabled the text to admin on new registration but for some reason whenever a new user is registered an sms is not sent. I am using profile builder’s custom login/registration forms but it syncs with woocommerce no problem. Hopefully we can figure out the issue so I can get working text alerts of new user registration. This topic was modified 3 years, 10 months ago by liftedextracts . This topic was modified 3 years, 10 months ago by liftedextracts . This topic was modified 3 years, 10 months ago by liftedextracts .
Hello, could you please share your requirement to our support team to support@bulkgate.com ? Please include your registration email, BackOffice (admin), FTP and a number of test order. Our specialist will check this for you. Regards, BulkGate team.
Hello, the test orders work fine, I receive the text messages. The issue is this settings — on the “Admin SMS” side for “Customer account > New customer” I have this enabled but I am not receiving the text messages. I am using profile builders enhanced login and registration page so maybe that is causing this issue. Hopefully this can be fixed. Please see picture for reference of setting I am not receiving texts for – https://i.gyazo.com/99e6b02410546d15d30de1443d5c5869.png
Hello, please, when user register on my site – no text message to me. when user place order on my site – I do receive text message both options are enabled in settings..
I switched from profile builders registration system to Digits wordpress registration system and I now receive the new customer registration texts.
Hello, could you please share your requirement to our support team to support@bulkgate.com ? Please include your registration email, BackOffice (admin), FTP and a number of test order. Our specialist will check this for you. Regards, BulkGate team.
Hello, the test orders work fine, I receive the text messages. The issue is this settings — on the “Admin SMS” side for “Customer account > New customer” I have this enabled but I am not receiving the text messages. I am using profile builders enhanced login and registration page so maybe that is causing this issue. Hopefully this can be fixed. Please see picture for reference of setting I am not receiving texts for – https://i.gyazo.com/99e6b02410546d15d30de1443d5c5869.png
Hello, please, when user register on my site – no text message to me. when user place order on my site – I do receive text message both options are enabled in settings..
I switched from profile builders registration system to Digits wordpress registration system and I now receive the new customer registration texts.