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All texts work accept registration text to admin

BulkGate SMS Plugin for WooCommerce · support · 2022-07-31T10:07:00+00:00

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Conversation

support
liftedextracts unresolved
Hello, i just got this plugin installed and purchased credits. I went through and enabled the texts I want to receive and send. I have it setup so when a user places an order, the admin is texted as well as the customer. I tested to make sure that is working, which it is perfectly. I also correctly enabled the text to admin on new registration but for some reason whenever a new user is registered an sms is not sent. I am using profile builder’s custom login/registration forms but it syncs with woocommerce no problem. Hopefully we can figure out the issue so I can get working text alerts of new user registration. This topic was modified 3 years, 10 months ago by liftedextracts . This topic was modified 3 years, 10 months ago by liftedextracts . This topic was modified 3 years, 10 months ago by liftedextracts . Hello, could you please share your requirement to our support team to support@bulkgate.com ? Please include your registration email, BackOffice (admin), FTP and a number of test order. Our specialist will check this for you. Regards, BulkGate team. Hello, the test orders work fine, I receive the text messages. The issue is this settings — on the “Admin SMS” side for “Customer account > New customer” I have this enabled but I am not receiving the text messages. I am using profile builders enhanced login and registration page so maybe that is causing this issue. Hopefully this can be fixed. Please see picture for reference of setting I am not receiving texts for – https://i.gyazo.com/99e6b02410546d15d30de1443d5c5869.png Hello, please, when user register on my site – no text message to me. when user place order on my site – I do receive text message both options are enabled in settings.. I switched from profile builders registration system to Digits wordpress registration system and I now receive the new customer registration texts.

Comments

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BulkGate 2022-08-02T10:49:00+00:00

Hello, could you please share your requirement to our support team to support@bulkgate.com ? Please include your registration email, BackOffice (admin), FTP and a number of test order. Our specialist will check this for you. Regards, BulkGate team.

liftedextracts 2022-08-03T00:35:00+00:00

Hello, the test orders work fine, I receive the text messages. The issue is this settings — on the “Admin SMS” side for “Customer account > New customer” I have this enabled but I am not receiving the text messages. I am using profile builders enhanced login and registration page so maybe that is causing this issue. Hopefully this can be fixed. Please see picture for reference of setting I am not receiving texts for – https://i.gyazo.com/99e6b02410546d15d30de1443d5c5869.png

liftedextracts 2022-08-09T08:20:00+00:00

Hello, please, when user register on my site – no text message to me. when user place order on my site – I do receive text message both options are enabled in settings..

liftedextracts 2022-08-11T04:05:00+00:00

I switched from profile builders registration system to Digits wordpress registration system and I now receive the new customer registration texts.