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supportHello anyone have encountered that All folders wont expand? I tried deactivating but nothing works. All my folder and child folder not showing anything. Hope someone can help. Thank you
Hi @lonewolf1029 , Sorry to hear you’re having trouble. Would it be possible for you to open the browser’s developer tools (normally F12), click on the “Console” tab, refresh the page, try to expand the folders, and then post a screenshot of any errors you see in the console?
Hello, thank you for your prompt response. Actually, check the error in the console tab and it shows that there is problem with javascript regarding it ‘Violates the follow Content Security Policy (CSP) Directive’ and i guess already fix it and the errors in the console are already gone but still the folders wont collapse or expand. I tried to disable and enable but the problem is still there
Hello, thank you for your prompt response. Actually, i check the error on the Console Tab and found that there was an error in javascript that mention it ‘Violates the following Content Security Policy’ but i think already fix it and the error already gone. But then i check again the Pages, still the folder’s wont expand or collapse. Please kindly refer to attached Screentshot. Thank you
https://drive.google.com/file/d/1Wf46O8UY8RRZOJbfznXGrYAhe_o8n1Cu/view?usp=sharing
Thanks for the additional information. I’m not able to view the screenshot but it doesn’t sound like there are any JavaScript issues. Does other functionality (such as adding, editing, deleting, moving folders, etc.) work for you? Another thing you could try is testing for a plugin conflict. To do that, temporarily deactivate all other plugins and see if the issue goes away. If it does, reactivate them until until the issue reappears to identify which one is causing the issue. If it turns out to be a conflict, let me know which plugin it is and I can research further to see if it’s something we can address on our end.
Hi @lonewolf1029 , Sorry to hear you’re having trouble. Would it be possible for you to open the browser’s developer tools (normally F12), click on the “Console” tab, refresh the page, try to expand the folders, and then post a screenshot of any errors you see in the console?
Hello, thank you for your prompt response. Actually, check the error in the console tab and it shows that there is problem with javascript regarding it ‘Violates the follow Content Security Policy (CSP) Directive’ and i guess already fix it and the errors in the console are already gone but still the folders wont collapse or expand. I tried to disable and enable but the problem is still there
Hello, thank you for your prompt response. Actually, i check the error on the Console Tab and found that there was an error in javascript that mention it ‘Violates the following Content Security Policy’ but i think already fix it and the error already gone. But then i check again the Pages, still the folder’s wont expand or collapse. Please kindly refer to attached Screentshot. Thank you
https://drive.google.com/file/d/1Wf46O8UY8RRZOJbfznXGrYAhe_o8n1Cu/view?usp=sharing
Thanks for the additional information. I’m not able to view the screenshot but it doesn’t sound like there are any JavaScript issues. Does other functionality (such as adding, editing, deleting, moving folders, etc.) work for you? Another thing you could try is testing for a plugin conflict. To do that, temporarily deactivate all other plugins and see if the issue goes away. If it does, reactivate them until until the issue reappears to identify which one is causing the issue. If it turns out to be a conflict, let me know which plugin it is and I can research further to see if it’s something we can address on our end.