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After automatic updates – error message

Security Ninja – WordPress Security & Firewall · support · 2024-10-01T08:30:00+00:00

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brigittewagner resolved
Some of my updates run automatically. Yesterday, an error message suddenly appeared and I was kicked out of the backend and could no longer log in. By using the recovery mode of WP the login worked again, but I had to keep the plugin Security Ninja deactivated. I tried to delete it completely and reinstall it, unfortunately without success and the same result was there again. Now my website is unprotected which makes me quite uneasy. ——————————————————————————————————————– Error details Fehler-Details ============== Ein Fehler vom Typ E_ERROR wurde in der Zeile 294 der Datei /www/htdocs/w01f4cd3/deva-reinigung.de/wp-content/plugins/security-ninja/includes/class-wf-sn-utils.php verursacht. Fehlermeldung: Uncaught Error: Class “WPSecurityNinja\Plugin\wf_sn_el_modules” not found in /www/htdocs/w01f4cd3/deva-reinigung.de/wp-content/plugins/security-ninja/includes/class-wf-sn-utils.php:294 Stack trace: #0 /www/htdocs/w01f4cd3/deva-reinigung.de/wp-includes/class-wp-hook.php(324): WPSecurityNinja\Plugin\Utils::secnin_fs_license_key_migration(”) #1 /www/htdocs/w01f4cd3/deva-reinigung.de/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) #2 /www/htdocs/w01f4cd3/deva-reinigung.de/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #3 /www/htdocs/w01f4cd3/deva-reinigung.de/wp-admin/admin.php(175): do_action(‘admin_init’) #4 {main} thrown ——————————————————————————————————————– Website is up to date: WordPress-Version 6.6.2 Aktives Theme: Hello Elementor (Version 3.1.1) Aktuelles Plugin: Security Ninja (Version 5.214) PHP-Version 8.2.20 What does this error code mean and what do I have to do to get everything running smoothly again? Kind regards, Brigitte Hi, i’d got the nearly same problem today! * But the recovery mode of WP to login didn’t work for me. So i deactivated Security Ninja (Version 5.214) via ftp. Will look to find the previous version … or i’ll wait for the next update 🙂 Fehler-Details ============== Ein Fehler vom Typ E_ERROR wurde in der Zeile 294 der Datei /homepages/39/d4297111480/htdocs/le/wp-content/plugins/security-ninja/includes/class-wf-sn-utils.php verursacht. Fehlermeldung: Uncaught Error: Class "WPSecurityNinja\Plugin\wf_sn_el_modules" not found in /homepages/39/d4297111480/htdocs/le/wp-content/plugins/security-ninja/includes/class-wf-sn-utils.php:294 Stack trace: #0 /homepages/39/d4297111480/htdocs/le/wp-includes/class-wp-hook.php(324): WPSecurityNinja\Plugin\Utils::secnin_fs_license_key_migration() #1 /homepages/39/d4297111480/htdocs/le/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters() #2 /homepages/39/d4297111480/htdocs/le/wp-includes/plugin.php(517): WP_Hook->do_action() #3 /homepages/39/d4297111480/htdocs/le/wp-admin/admin.php(175): do_action() #4 /homepages/39/d4297111480/htdocs/le/wp-admin/index.php(10): require_once('/homepages/39/d...') #5 {main} thrown WordPress-Version 6.6.2 Aktives Theme: CHILD of „Responsive“ Version: 6.0.0 Aktuelles Plugin: Security Ninja (Version 5.214) PHP-Version 8.1.29 This reply was modified 1 year, 7 months ago by aundc . I have noticed the same misbehavior since at least version 5.213. Aktives Theme: Divi Theme (version 4.27.1) Aktuelles Plugin: Security Ninja (Version 5.214) PHP-Version 8.2.23 “What does this error code mean and what do I have to do to get everything running smoothly again?” For quick fix rename the Plugin to another Name and reload the Dashboard. Until a fix is available. Facing the same issue after auto update from 5.213 to 5.214. Recovery mode also not working. This reply was modified 1 year, 7 months ago by TechMan . Hello everyone, Thank you all for bringing this issue to our attention. I sincerely apologize for the trouble you’ve encountered after updating to version 5.214. We’ve identified the cause of the problem and have just released version 5.215, which includes a fix for this specific error and other related issues. Additionally, we have removed the recommendation for auto-updates as we understand this can sometimes lead to unexpected issues, and we want to ensure everyone has more control over when updates are applied. Please update to version 5.215, and let us know if you continue to experience any issues. We’re deeply sorry for the confusion and hassle this has caused, and we’re here to help if you need further assistance! Hello everyone, Thank you all for bringing this issue to our attention. I sincerely apologize for the trouble you’ve encountered after updating to version 5.214. We’ve identified the cause of the problem and have just released version 5.215, which includes a fix for this specific error and other related issues. Additionally, we have removed the recommendation for auto-updates as we understand this can sometimes lead to unexpected issues, and we want to ensure everyone has more control over when updates are applied. Please update to version 5.215, and let us know if you continue to experience any issues. We’re deeply sorry for the confusion and hassle this has caused, and we’re here to help if you need further assistance! After the update to version 5.215 there still seems to be something wrong. When the plugin is activated I get: “Unfortunately, you are not authorized to access this page.” And a redirect to this link: “admin.php?page=wf-sn-account” Unfortunately, I also have to say that a further update to 5.125 has not brought any improvement.

Comments

7 shown
aundc 2024-10-01T09:01:00+00:00

Hi, i’d got the nearly same problem today! * But the recovery mode of WP to login didn’t work for me. So i deactivated Security Ninja (Version 5.214) via ftp. Will look to find the previous version … or i’ll wait for the next update 🙂 Fehler-Details ============== Ein Fehler vom Typ E_ERROR wurde in der Zeile 294 der Datei /homepages/39/d4297111480/htdocs/le/wp-content/plugins/security-ninja/includes/class-wf-sn-utils.php verursacht. Fehlermeldung: Uncaught Error: Class "WPSecurityNinja\Plugin\wf_sn_el_modules" not found in /homepages/39/d4297111480/htdocs/le/wp-content/plugins/security-ninja/includes/class-wf-sn-utils.php:294 Stack trace: #0 /homepages/39/d4297111480/htdocs/le/wp-includes/class-wp-hook.php(324): WPSecurityNinja\Plugin\Utils::secnin_fs_license_key_migration() #1 /homepages/39/d4297111480/htdocs/le/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters() #2 /homepages/39/d4297111480/htdocs/le/wp-includes/plugin.php(517): WP_Hook->do_action() #3 /homepages/39/d4297111480/htdocs/le/wp-admin/admin.php(175): do_action() #4 /homepages/39/d4297111480/htdocs/le/wp-admin/index.php(10): require_once('/homepages/39/d...') #5 {main} thrown WordPress-Version 6.6.2 Aktives Theme: CHILD of „Responsive“ Version: 6.0.0 Aktuelles Plugin: Security Ninja (Version 5.214) PHP-Version 8.1.29 This reply was modified 1 year, 7 months ago by aundc .

matzetheartist 2024-10-01T09:08:00+00:00

I have noticed the same misbehavior since at least version 5.213. Aktives Theme: Divi Theme (version 4.27.1) Aktuelles Plugin: Security Ninja (Version 5.214) PHP-Version 8.2.23

Heinsen-IT 2024-10-01T10:05:00+00:00

“What does this error code mean and what do I have to do to get everything running smoothly again?” For quick fix rename the Plugin to another Name and reload the Dashboard. Until a fix is available.

TechMan 2024-10-01T13:21:00+00:00

Facing the same issue after auto update from 5.213 to 5.214. Recovery mode also not working. This reply was modified 1 year, 7 months ago by TechMan .

Lars Koudal 2024-10-01T17:26:00+00:00

Hello everyone, Thank you all for bringing this issue to our attention. I sincerely apologize for the trouble you’ve encountered after updating to version 5.214. We’ve identified the cause of the problem and have just released version 5.215, which includes a fix for this specific error and other related issues. Additionally, we have removed the recommendation for auto-updates as we understand this can sometimes lead to unexpected issues, and we want to ensure everyone has more control over when updates are applied. Please update to version 5.215, and let us know if you continue to experience any issues. We’re deeply sorry for the confusion and hassle this has caused, and we’re here to help if you need further assistance!

Heinsen-IT 2024-10-01T19:33:00+00:00

Hello everyone, Thank you all for bringing this issue to our attention. I sincerely apologize for the trouble you’ve encountered after updating to version 5.214. We’ve identified the cause of the problem and have just released version 5.215, which includes a fix for this specific error and other related issues. Additionally, we have removed the recommendation for auto-updates as we understand this can sometimes lead to unexpected issues, and we want to ensure everyone has more control over when updates are applied. Please update to version 5.215, and let us know if you continue to experience any issues. We’re deeply sorry for the confusion and hassle this has caused, and we’re here to help if you need further assistance! After the update to version 5.215 there still seems to be something wrong. When the plugin is activated I get: “Unfortunately, you are not authorized to access this page.” And a redirect to this link: “admin.php?page=wf-sn-account”

matzetheartist 2024-10-02T13:26:00+00:00

Unfortunately, I also have to say that a further update to 5.125 has not brought any improvement.