Conversation
supportHello, Thank you for this great plugin! It’s great the option to not use cookies. I have a suggestion: When sending feedback with comment form enabled, If user click on thumbs up/down but does not click on “Send” it doesn’t count as a valid statistic. It will be great after a user click on thumbs up/down and don’t want to write any feedback, even if user donesn’t click on send, the first action (thumbs up or down) will count for statistics. I think, specially on smartphones, is easy to not see the comment form or even the send button. thank you.
Hello heredatedwp, Thank you for the feedback. We can add a new plugin option to enable/disable the described behavior. A few considerations: With this option enable the “Submit/Send” button will not be displayed at all. This option seems appropriate only when the comment feature is disabled. A plugin update is expected in the next few weeks. (June/July) If you have additional feedback/thoughts on this let me know. This reply was modified 1 year, 11 months ago by DAEXT .
hello DAEXT, thank you for your plugin and for you support, Sorry, I’m not fluent in English. I don’t understand this part: This option seems appropriate only when the comment feature is disabled. The option to receive feedback with only a click on thumbs up/down is there already, you just need to disable comments form. With this option enable the “Submit/Send” button will not be displayed at all. So if I understand correctly, if there are not any send button, the text will be send when user left the page? What I see is that I receive more feedback when comments forms are disabled, so I’m guessing some users, when comments form is enabled, just click on thumbs down and don’t click on send because they don’t want to write text or because they don’t understand more action is necessary… But I understand this present some technical challenges to overcome…
Hello heredatedwp, Thank you for the feedback. We can add a new plugin option to enable/disable the described behavior. A few considerations: With this option enable the “Submit/Send” button will not be displayed at all. This option seems appropriate only when the comment feature is disabled. A plugin update is expected in the next few weeks. (June/July) If you have additional feedback/thoughts on this let me know. This reply was modified 1 year, 11 months ago by DAEXT .
hello DAEXT, thank you for your plugin and for you support, Sorry, I’m not fluent in English. I don’t understand this part: This option seems appropriate only when the comment feature is disabled. The option to receive feedback with only a click on thumbs up/down is there already, you just need to disable comments form. With this option enable the “Submit/Send” button will not be displayed at all. So if I understand correctly, if there are not any send button, the text will be send when user left the page? What I see is that I receive more feedback when comments forms are disabled, so I’m guessing some users, when comments form is enabled, just click on thumbs down and don’t click on send because they don’t want to write text or because they don’t understand more action is necessary… But I understand this present some technical challenges to overcome…