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review · 5 starsI help small businesses with their IT needs for over 10 years and I am using the Whols plugin for one of them for a few years now. I can not tell I didn’t have any problems, but the support team at Whols has provided with a great support in no time. They helped me to understand what I am doing wrong and corrected all my mistakes on my website. They even found the problem not related to Whols plugin. Any one else would just tell me it is not our problem, but Saidul from Whols support checked my site and found the problem in one of the CSS classes in Be Theme. I did try to contact Be Theme, but my support plan with them has expired and their link to renew was giving a blanc page. I followed the steps by Saidul (yes, he provided me with a detailed report) and just created a menu item opening the login screen directly to bypass the Be Theme profile button, and my problem was solved. This is something I call a Good Customer Service practice. Thank you guys, you are a great team.
Hi Ashod , Thank you very much for your kind and thoughtful feedback. We truly appreciate you taking the time to share your experience with the Whols plugin and our support team. We’re delighted to hear that Saidul and the team were able to assist you promptly and effectively, even when the issue was outside the scope of our plugin. Going above and beyond to provide exceptional customer service is something we’re very proud of. Should you need any further assistance or have any questions in the future, please don’t hesitate to reach out. We’re always here to support you. Thank you once again for your trust and support of Whols! Best regards, Alberuni This reply was modified 11 months, 2 weeks ago by Alberuni Azad. .
Hi Ashod , Thank you very much for your kind and thoughtful feedback. We truly appreciate you taking the time to share your experience with the Whols plugin and our support team. We’re delighted to hear that Saidul and the team were able to assist you promptly and effectively, even when the issue was outside the scope of our plugin. Going above and beyond to provide exceptional customer service is something we’re very proud of. Should you need any further assistance or have any questions in the future, please don’t hesitate to reach out. We’re always here to support you. Thank you once again for your trust and support of Whols! Best regards, Alberuni This reply was modified 11 months, 2 weeks ago by Alberuni Azad. .