WPIntell

Source evidence

504 Gateway Timeout and Plugin.php Page Fatal Error !

WP Umbrella: Update Backup Restore & Monitoring · support · 2022-03-24T19:44:00+00:00

mixedsentiment
highseverity
0.89relevance
1replies
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Conversation

support
romonoutic resolved
Hey Friends.. I know that your intentions developing this tool is for helping people detecting potentials errors.. I used your plugin for while.. until today.. it will be my last time I guess.. I was having an issue for 2 or 3 days.. and I couldn’t figured out what was happening.. I contacted my hosting service thinking that the problem of 504 gateway timeout was caused by them.. I also contacted my ancient site developer and he couldn’t give me an answer.. I checked everything.. until find that it was your plugin which it was causing the 504 Gateway Timeout and also it was crashing the plugin.php page.. So.. the name of your plugin is WP-HEALTH.. but it sound very contradictory at this time.. your plugin shouldn’t be able to crash any site.. or completely freeze any site.. I’m just writing to give you a hand telling you all these serious issues.. and If you can fix it for other people in the future would be great for them and for you as well ! Best Wishes! Hi @romonoutic We are very sorry about that. Could you give us more information at support@wp-umbrella.com ? We will do our best to identify the root of the issue and fix it. Please let us know how we can help! Have a nice day

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WP Umbrella – Backup WordPress 2022-03-25T14:50:00+00:00

Hi @romonoutic We are very sorry about that. Could you give us more information at support@wp-umbrella.com ? We will do our best to identify the root of the issue and fix it. Please let us know how we can help! Have a nice day