Source evidence

500 internal server error

miniOrange 2FA – Two Factor Authentication for WordPress (OTP, SMS, Email, Google Authenticator) · support · 2024-06-05T04:03:00+00:00

miniOrange 2FA – Two Factor Authentication for WordPress (OTP, SMS, Email, Google Authenticator) plugin evidence original source source API

mixedsentiment

mediumseverity

0.78relevance

3replies

Evidence linked to opportunitycommercial context

Proof Health

Open evidence

Commercial opportunities need traceable source links before they are treated as build-worthy.

7 / 33 rows with source links

21.2% of this page's analysis has direct source links.

0 build-decision rows missing links

0 rows here require auditable proof before promotion.

26 rows with no attached evidence

0 rows have source counts but still need direct links.

Conversation

support

shukify resolved

I just installed this and as soon as I activated it my site broke. I am now getting a 500 internal server error. I tried deleting the plugin from cpanel but didn’t help. The page I need help with: [ log in to see the link] Hi @shukify , As the plugin is deleted from the cPanel and the issue is not yet resolved, the error you are getting might not be due to the miniOrange 2-factor authentication plugin. However, we will investigate the issue in the miniOrange 2-factor authentication plugin and let you know if we have any updates for you. Also, you can check with your hosting provider if the issue is occurred from its end. Best Regards, miniOrange Team, Thanks for your help and for the direct support. I have contacted my hosting provider and they detected the issue. It seems that although it happened immediately after installation, the problem was in the htcaccess file which is not affected by the plugin. Thanks. Hi @shukify , Thank you for providing the updates here. Let us know if you face any issues with the miniOrange 2-factor Authentication plugin. I am closing this ticket as of now. You can reopen it whenever you want any assistance. Regards, miniOrange Team

Commercial Context

Opportunity

trust and abuse-prevention operations

2Fa abuse-prevention assurance for keeping sites trusted, protected, and recoverable

Buyer: site owners, agencies, and maintenance teams

Wedge: test 2Fa lockouts, bot/spam defenses, risky access changes, and incident alerts

Proof Blocked card complete market

Analysis

heuristic-v1

Summary: 500 internal server error: users show bugs, support, setup pain that may indicate a product gap.

Evidence quote: 500 internal server error I just installed this and as soon as I activated it my site broke.

Affected feature: bugs

bugs support setup support

Plugin

API

miniOrange 2FA – Two Factor Authentication for WordPress (OTP, SMS, Email, Google Authenticator)

10.0K active installs · 2.4M downloads · rating 90.0

2fa google authenticator mfa two factor authentication wordpress 2fa

Comments

3 shown

abhishek99rana 2024-06-06T06:22:00+00:00

Hi @shukify , As the plugin is deleted from the cPanel and the issue is not yet resolved, the error you are getting might not be due to the miniOrange 2-factor authentication plugin. However, we will investigate the issue in the miniOrange 2-factor authentication plugin and let you know if we have any updates for you. Also, you can check with your hosting provider if the issue is occurred from its end. Best Regards, miniOrange Team,

shukify 2024-06-06T12:02:00+00:00

Thanks for your help and for the direct support. I have contacted my hosting provider and they detected the issue. It seems that although it happened immediately after installation, the problem was in the htcaccess file which is not affected by the plugin. Thanks.

abhishek99rana 2024-06-06T12:24:00+00:00

Hi @shukify , Thank you for providing the updates here. Let us know if you face any issues with the miniOrange 2-factor Authentication plugin. I am closing this ticket as of now. You can reopen it whenever you want any assistance. Regards, miniOrange Team