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Source evidence

401: Jetpack: [unknown_token]

Jetpack – WP Security, Backup, Speed, & Growth · support · 2026-05-31T12:32:00+00:00

Jetpack – WP Security, Backup, Speed, & Growth plugin evidence original source source API
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support
unisco unresolved
Hallo! On activating jetpack (already after delete and reinstall) I get ‘401: Jetpack: [unknown_token] It looks like your Jetpack connection is broken. Try disconnecting from WordPress.com then reconnecting.’ So maybe an other account but i do not control this for my site marlieskruger.com – can you help? The page I need help with: [ log in to see the link] Hi there @unisco , I checked the Jetpack connection for your site, and I can sadly confirm the connection isn’t working at the moment. There are some information about your site URL missing completely, and the Jetpack plugin looks not installed at the moment. I have updated the URL info from our end, so please reinstall, activate and connect Jetpack, so we can check the connection again. We have a step-by-step guide to connect Jetpack from scratch on this link: https://jetpack.com/support/getting-started-with-jetpack/ Let me know how it goes and if you get stuck at any step, just let us know and we’ll be glad to help 🙂

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Stef (a11n) 2026-06-03T17:26:00+00:00

Hi there @unisco , I checked the Jetpack connection for your site, and I can sadly confirm the connection isn’t working at the moment. There are some information about your site URL missing completely, and the Jetpack plugin looks not installed at the moment. I have updated the URL info from our end, so please reinstall, activate and connect Jetpack, so we can check the connection again. We have a step-by-step guide to connect Jetpack from scratch on this link: https://jetpack.com/support/getting-started-with-jetpack/ Let me know how it goes and if you get stuck at any step, just let us know and we’ll be glad to help 🙂