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supportHi, I’m posting this here because I’ve emailed your support and have left a support ticket. Neither have been responded to or receipt acknowledged since last Thursday. I’ve installed and updated the latest versions of Imagely as per your instructions and now no galleries are showing, after the albums have been clicked. Please can someone contact me regarding this. Better yet, please post the solution here so others can benefit if they have the same issue. Thanks. The page I need help with: [ log in to see the link]
Hi @clifford19 , Thanks for reaching out. I am truly sorry to hear that you didn’t receive our replies from May 29, and I have just re-sent them to you. I completely understand how frustrating it is when communication gets lost. Could you please send a quick confirmation once you receive the email? I want to make sure everything is coming through to you successfully now. Thanks, Mihai
@mceban PLEASE POST YOUR REPLIES HERE This is what you sent to me: From: “WordPress.org Forums” <noreply@wordpress.org> Date: Jun 8, 2026 10:35 AM Subject: [Photo Gallery, Sliders, Proofing and Themes – NextGEN Gallery] [#35007] Support requested Mihai wrote: Hi @clifford19 , Thanks for reaching out. I am truly sorry to hear that you didn’t receive our replies from May 29, and I have just re-sent them to you. I completely understand how frustrating it is when communication gets lost. Could you please send a quick confirmation once you receive the email? I want to make sure everything is coming through to you successfully now. Thanks, Mihai
PLEASE POST YOUR REPLIES HERE 100% please DO NOT. I’m posting this here because I’ve emailed your support and have left a support ticket. Then you are in the wrong place and the developer knows they must not help customers here. For pro or customer support, please contact the developer on their site. This includes pre-sales information. As the developer is aware, customers may not be supported on this site. https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products
Hi @clifford19 , Thanks for reaching out. I am truly sorry to hear that you didn’t receive our replies from May 29, and I have just re-sent them to you. I completely understand how frustrating it is when communication gets lost. Could you please send a quick confirmation once you receive the email? I want to make sure everything is coming through to you successfully now. Thanks, Mihai
@mceban PLEASE POST YOUR REPLIES HERE This is what you sent to me: From: “WordPress.org Forums” <noreply@wordpress.org> Date: Jun 8, 2026 10:35 AM Subject: [Photo Gallery, Sliders, Proofing and Themes – NextGEN Gallery] [#35007] Support requested Mihai wrote: Hi @clifford19 , Thanks for reaching out. I am truly sorry to hear that you didn’t receive our replies from May 29, and I have just re-sent them to you. I completely understand how frustrating it is when communication gets lost. Could you please send a quick confirmation once you receive the email? I want to make sure everything is coming through to you successfully now. Thanks, Mihai
PLEASE POST YOUR REPLIES HERE 100% please DO NOT. I’m posting this here because I’ve emailed your support and have left a support ticket. Then you are in the wrong place and the developer knows they must not help customers here. For pro or customer support, please contact the developer on their site. This includes pre-sales information. As the developer is aware, customers may not be supported on this site. https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products