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supportI’ve set up Google Sheets integration for multiple sites, all starting with the same Client ID and Secret, and I’ve use the redirect URI provided, but for one of my sites, I get a page not found error when the connection is initiated (following the not secure screen). I don’t get this error for the other sites, and the integration works great. Is there something on my one site that would prevent the integration from setting up?
Hello @ejnwebmaster , Hope you’re doing well today! Sorry to hear about the issue you’re facing with Forminator & Google Sheet Integration. Based on the issue you’re facing, it seems that it could be related to how the integration itself is configured. Since you are using the same integration for multiple sites, could you please review the steps from our docs here https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#google-sheets , especially the part on OAuth Configurations, where you can add Authorised domains. Please confirm if you notice the site URL where the issue happens is added to the Authorised domains list. If the domain is not there, please add it there and reconfigure the integration. In case the issue persists, please share the exact error screenshot by masking the sensitive information so that we can take a further look at the issue. Kind Regards, Saurabh
Thanks for your assistance. I did all of those steps, as listed. I removed the information from Google Cloud, and restarted the integration. I went through the same steps as with the other sites, allowing access, and what I receive is a URL like this, which the website gives me a 404 error on: https://phillyzerowaste.org/wp-admin/admin.php?page=forminator-integrations&slug=googlesheet§ion=authorize&global_id=6a469d4a3ad1d1.45315668&iss=https://accounts.google.com&code=4/0AdkVLPyHk8iQBVlXzDnhP5uR6Qv7QXq1zLHYydFVrsO77-UKq_rVFx902Ii0GV_94UMPOA&scope=https://www.googleapis.com/auth/drive%20https://www.googleapis.com/auth/spreadsheets Maybe I should reinstall the plugin?
Hi @ejnwebmaster , Maybe I should reinstall the plugin? Yes, please try reinstalling the plugin and check if that resolves the issue. If it’s an issue due to a corrupted plugin file, reinstalling the plugin can help resolve it. what I receive is a URL like this Could you please share a screen recording of this behaviour from your end so that we can better understand the issue? Looking forward to hearing back from you. Best Regards, Nebu John
I reinstalled the plugin. (Thanks for not actually deleting database information, despite what the notification says.) I updated the URI at Google Cloud and entered the same Client ID/Secret as for the other sites; however, I still received the same 404 error with the following URL: https://phillyzerowaste.org/wp-admin/admin.php?page=forminator-integrations&slug=googlesheet§ion=authorize&global_id=6a47d6999cc264.79443674&iss=https://accounts.google.com&code=4/0AdkVLPwWxM5HcKN5SdlRUlP2lCv9GAYV33v13KXLZtUryZbOfglhOJdIMs_v20nCySeJ_Q&scope=https://www.googleapis.com/auth/drive%20https://www.googleapis.com/auth/spreadsheets Images from screens: https://phillyzerowaste.org/files/picture2.png – first screen https://phillyzerowaste.org/files/picture1.png – next screen I looked at the error_log file, but I cannot see any errors there. I reinstalled the WordPress core (v 7). .htaccess does not have any blocks or redirects. WordFence is installed on this and all of our sites.
Hello @ejnwebmaster The screenshots show a 404 error so I couldn’t see what you have shared but the issue could be related to a plugin conflict or an issue related to permalinks. Could you please try re-saving the permalink by going to Settings → Permalinks and simply click Save Changes (without changing anything) to flush the rewrite rules. If that wasn’t helpful, try disabling all plugins, switching to a default theme, and testing again. It’s better to test this on a staging site or create a full backup before doing that. https://wpmudev.com/docs/getting-started/getting-support/#conflict-test Best Regards Amin
URLs are fixed. Sorry for the typos. The theme is TwentyTwenty-Five, so that should be OK All plugins deactivated, except Forminator. Permalinks flushed. Same result. Same screenshots. This reply was modified 22 minutes ago by ejnwebmaster .
Hello @ejnwebmaster , Hope you’re doing well today! Sorry to hear about the issue you’re facing with Forminator & Google Sheet Integration. Based on the issue you’re facing, it seems that it could be related to how the integration itself is configured. Since you are using the same integration for multiple sites, could you please review the steps from our docs here https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#google-sheets , especially the part on OAuth Configurations, where you can add Authorised domains. Please confirm if you notice the site URL where the issue happens is added to the Authorised domains list. If the domain is not there, please add it there and reconfigure the integration. In case the issue persists, please share the exact error screenshot by masking the sensitive information so that we can take a further look at the issue. Kind Regards, Saurabh
Thanks for your assistance. I did all of those steps, as listed. I removed the information from Google Cloud, and restarted the integration. I went through the same steps as with the other sites, allowing access, and what I receive is a URL like this, which the website gives me a 404 error on: https://phillyzerowaste.org/wp-admin/admin.php?page=forminator-integrations&slug=googlesheet§ion=authorize&global_id=6a469d4a3ad1d1.45315668&iss=https://accounts.google.com&code=4/0AdkVLPyHk8iQBVlXzDnhP5uR6Qv7QXq1zLHYydFVrsO77-UKq_rVFx902Ii0GV_94UMPOA&scope=https://www.googleapis.com/auth/drive%20https://www.googleapis.com/auth/spreadsheets Maybe I should reinstall the plugin?
Hi @ejnwebmaster , Maybe I should reinstall the plugin? Yes, please try reinstalling the plugin and check if that resolves the issue. If it’s an issue due to a corrupted plugin file, reinstalling the plugin can help resolve it. what I receive is a URL like this Could you please share a screen recording of this behaviour from your end so that we can better understand the issue? Looking forward to hearing back from you. Best Regards, Nebu John
I reinstalled the plugin. (Thanks for not actually deleting database information, despite what the notification says.) I updated the URI at Google Cloud and entered the same Client ID/Secret as for the other sites; however, I still received the same 404 error with the following URL: https://phillyzerowaste.org/wp-admin/admin.php?page=forminator-integrations&slug=googlesheet§ion=authorize&global_id=6a47d6999cc264.79443674&iss=https://accounts.google.com&code=4/0AdkVLPwWxM5HcKN5SdlRUlP2lCv9GAYV33v13KXLZtUryZbOfglhOJdIMs_v20nCySeJ_Q&scope=https://www.googleapis.com/auth/drive%20https://www.googleapis.com/auth/spreadsheets Images from screens: https://phillyzerowaste.org/files/picture2.png – first screen https://phillyzerowaste.org/files/picture1.png – next screen I looked at the error_log file, but I cannot see any errors there. I reinstalled the WordPress core (v 7). .htaccess does not have any blocks or redirects. WordFence is installed on this and all of our sites.
Hello @ejnwebmaster The screenshots show a 404 error so I couldn’t see what you have shared but the issue could be related to a plugin conflict or an issue related to permalinks. Could you please try re-saving the permalink by going to Settings → Permalinks and simply click Save Changes (without changing anything) to flush the rewrite rules. If that wasn’t helpful, try disabling all plugins, switching to a default theme, and testing again. It’s better to test this on a staging site or create a full backup before doing that. https://wpmudev.com/docs/getting-started/getting-support/#conflict-test Best Regards Amin
URLs are fixed. Sorry for the typos. The theme is TwentyTwenty-Five, so that should be OK All plugins deactivated, except Forminator. Permalinks flushed. Same result. Same screenshots. This reply was modified 22 minutes ago by ejnwebmaster .