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I’ve selected their user account, they have a subscriber role and everything and when i click on “add staff” it...","issue_labels":["security","bugs","compatibility","missing feature"],"source_links":[{"source_url":"https://wordpress.org/support/topic/unable-to-add-a-new-staff-member/","url":"https://wordpress.org/support/topic/unable-to-add-a-new-staff-member/","original_url":"https://wordpress.org/support/topic/unable-to-add-a-new-staff-member/","source_page_url":"/evidence/source?url=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Funable-to-add-a-new-staff-member%2F","source_api_url":"/api/evidence/source?url=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Funable-to-add-a-new-staff-member%2F"}]}],"plugin":{"active_installs":200,"api_url":"/api/plugins/clock-in-portal","downloaded":21875,"name":"Clock In Portal- Staff & Attendance Management","rating":78.0,"slug":"clock-in-portal","tags":["attendance","clock in and out","leave management","scheduler","shift"],"url":"/plugin/clock-in-portal"},"conversation":{"url":"https://wordpress.org/support/topic/unable-to-add-a-new-staff-member/","slug":"clock-in-portal","source":"support","title":"unable to add a new staff member","author":"bigga345","published_at":"2021-08-26T13:03:00+00:00","resolved":false,"reply_count":4,"collected_at":"2026-05-29T06:01:17+00:00","body_summary":"Hi, I am a bit annoyed. I have been trying to add a new staff member for days now and it’s not working. I’ve selected their user account, they have a subscriber role and everything and when i click on “add staff” it reloads the page and doesn’t actually add the staff member.","full_text_summary":"Hi, I am a bit annoyed. I have been trying to add a new staff member for days now and it’s not working. I’ve selected their user account, they have a subscriber role and everything and when i click on “add staff” it reloads the page and doesn’t actually add the staff member...."},"analysis":{"affected_feature":"email","analyzed_at":"2026-05-29T06:03:15+00:00","complaint_types":["security","bugs","compatibility","missing_feature","support","setup"],"confidence":0.68,"conversation_url":"https://wordpress.org/support/topic/unable-to-add-a-new-staff-member/","evidence_quote":"I tried to email you guys and it failed..","intent":"feature_request","issue_labels":["security","bugs","compatibility","missing feature"],"model":"heuristic-v1","opportunity_relevance":1.0,"praise_types":["easy","support","quality"],"sentiment":"complaint","severity":"high","slug":"clock-in-portal","source":"support","summary":"unable to add a new staff member: users show security, bugs, compatibility pain that may indicate a product gap."},"comments":[{"position":1,"author":"bigga345","published_at":"2021-08-30T13:58:00+00:00","body_summary":"Hello? Anyone here? I tried to email you guys and it failed.."},{"position":2,"author":"Weblizar – WordPress Themes & Plugin","published_at":"2021-08-31T05:10:00+00:00","body_summary":"@bigga345 – Pls deactivate all you plugin except this one and try to add staff again. Thanks."},{"position":3,"author":"bigga345","published_at":"2021-09-01T14:03:00+00:00","body_summary":"Hi, I did that and still the same thing. What is your contact email address? I need you guys to login to see what is going on – my clients are upset that this feature is not working. Please assist."}],"source_links":[{"source_url":"https://wordpress.org/support/topic/unable-to-add-a-new-staff-member/","url":"https://wordpress.org/support/topic/unable-to-add-a-new-staff-member/","original_url":"https://wordpress.org/support/topic/unable-to-add-a-new-staff-member/","source_page_url":"/evidence/source?url=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Funable-to-add-a-new-staff-member%2F","source_api_url":"/api/evidence/source?url=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Funable-to-add-a-new-staff-member%2F"},{"source_url":"https://wordpress.org/plugins/clock-in-portal/","url":"https://wordpress.org/plugins/clock-in-portal/","original_url":"https://wordpress.org/plugins/clock-in-portal/","source_page_url":"/plugin/clock-in-portal","source_api_url":"/api/plugins/clock-in-portal"}],"source_link_count":2,"market_key":"scheduler","market_name":"Scheduler","market_url":"/markets/scheduler","opportunity_url":"/opportunities/scheduler","opportunity_card":{"key":"booking-revenue","name":"booking 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