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Then I...","issue_labels":["bugs","compatibility","missing feature","support"],"source_links":[{"source_url":"https://wordpress.org/support/topic/terrible-product-and-support-team-which-trap-users/","url":"https://wordpress.org/support/topic/terrible-product-and-support-team-which-trap-users/","original_url":"https://wordpress.org/support/topic/terrible-product-and-support-team-which-trap-users/","source_page_url":"/evidence/source?url=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fterrible-product-and-support-team-which-trap-users%2F","source_api_url":"/api/evidence/source?url=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fterrible-product-and-support-team-which-trap-users%2F"}]}],"plugin":{"active_installs":3000,"api_url":"/api/plugins/woo-checkout-for-digital-goods","downloaded":192054,"name":"Digital Goods (Checkout Field Editor) for WooCommerce Checkout","rating":90.0,"slug":"woo-checkout-for-digital-goods","tags":["checkout field editor","checkout for digital goods.","custom fields","remove checkout fields","woocommerce checkout"],"url":"/plugin/woo-checkout-for-digital-goods"},"conversation":{"url":"https://wordpress.org/support/topic/terrible-product-and-support-team-which-trap-users/","slug":"woo-checkout-for-digital-goods","source":"review","title":"Terrible product and support team which trap users","author":"legianganh","published_at":"2021-05-19T07:38:00+00:00","rating":1,"resolved":false,"reply_count":3,"collected_at":"2026-05-29T02:01:58+00:00","body_summary":"I bought their Digital Goods for WooCommerce Checkout. Then I sent a support ticket and wait for 4 days and they asked me to provide the login details. Then I provided and wait for 6 days without any reply. Then I asked for a refund, they said they answered me and recorded a..."},"analysis":{"affected_feature":"checkout","analyzed_at":"2026-05-29T02:07:27+00:00","complaint_types":["bugs","compatibility","missing_feature","support"],"confidence":0.68,"conversation_url":"https://wordpress.org/support/topic/terrible-product-and-support-team-which-trap-users/","evidence_quote":"Terrible product and support team which trap users I bought their Digital Goods for WooCommerce Checkout.","intent":"feature_request","issue_labels":["bugs","compatibility","missing feature","support"],"model":"heuristic-v1","opportunity_relevance":1.0,"praise_types":["easy","reliable","support","value","quality"],"sentiment":"complaint","severity":"high","slug":"woo-checkout-for-digital-goods","source":"review","summary":"Terrible product and support team which trap users: users show bugs, compatibility, missing feature pain that may indicate a product gap."},"comments":[{"position":1,"author":"Hitendra Chopda","published_at":"2021-05-20T09:32:00+00:00","body_summary":"Hello Legianganh, Thanks for contacting us and apologies for the inconvenience. We have reviewed your thread and found that you want a digital product plugin with some hide shipping features which both do not exist..."},{"position":2,"author":"legianganh","published_at":"2021-05-20T09:35:00+00:00","body_summary":"Totally wrong that was by suggestion only. Your plugin doesn’t work with Variation Products. I told you many times. And no, it was 5 and 7 days, not 24h."},{"position":3,"author":"Hitendra Chopda","published_at":"2021-05-25T12:44:00+00:00","body_summary":"Hello Legianganh, Thanks for your reply and apologies for the inconvenience. Yes, you are right. The quick checkout button only works with simple products in our current plugin version. We will this feature in..."}],"source_links":[{"source_url":"https://wordpress.org/support/topic/terrible-product-and-support-team-which-trap-users/","url":"https://wordpress.org/support/topic/terrible-product-and-support-team-which-trap-users/","original_url":"https://wordpress.org/support/topic/terrible-product-and-support-team-which-trap-users/","source_page_url":"/evidence/source?url=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fterrible-product-and-support-team-which-trap-users%2F","source_api_url":"/api/evidence/source?url=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fterrible-product-and-support-team-which-trap-users%2F"},{"source_url":"https://wordpress.org/plugins/woo-checkout-for-digital-goods/","url":"https://wordpress.org/plugins/woo-checkout-for-digital-goods/","original_url":"https://wordpress.org/plugins/woo-checkout-for-digital-goods/","source_page_url":"/plugin/woo-checkout-for-digital-goods","source_api_url":"/api/plugins/woo-checkout-for-digital-goods"}],"source_link_count":2,"market_key":"custom 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