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Jamie in particular helped me the most, and he was patient and kind. He supplied screenshots with his instructions. Because of my busy schedule, I couldn’t deal with..."},"analysis":{"affected_feature":"security","analyzed_at":"2026-06-03T15:17:34+00:00","complaint_types":["security","bugs","support"],"confidence":0.68,"conversation_url":"https://wordpress.org/support/topic/support-help-was-excellent/","evidence_quote":"Support Help Was Excellent When a bot kept trying to make orders, support helped me to enable reCaptcha and answered all my questions.","intent":"positive_feedback","issue_labels":["security","bugs","support","support"],"model":"heuristic-v1","opportunity_relevance":0.66,"praise_types":["support","value","quality"],"sentiment":"praise","severity":"high","slug":"woocommerce-paypal-payments","source":"review","summary":"Support Help Was Excellent: users show security, bugs, support pain that may indicate a product gap."},"comments":[{"position":1,"author":"Syde Jamie","published_at":"2026-06-03T03:53:00+00:00","body_summary":"Hi @katyk28 , Thank you for your feedback, we appreciate it. Feel free to reach out to us in case you have any questions or issues. Best Regards, Jamie"}],"source_links":[{"source_url":"https://wordpress.org/support/topic/support-help-was-excellent/","url":"https://wordpress.org/support/topic/support-help-was-excellent/","original_url":"https://wordpress.org/support/topic/support-help-was-excellent/","source_page_url":"/evidence/source?url=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fsupport-help-was-excellent%2F","source_api_url":"/api/evidence/source?url=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fsupport-help-was-excellent%2F"},{"source_url":"https://wordpress.org/plugins/woocommerce-paypal-payments/","url":"https://wordpress.org/plugins/woocommerce-paypal-payments/","original_url":"https://wordpress.org/plugins/woocommerce-paypal-payments/","source_page_url":"/plugin/woocommerce-paypal-payments","source_api_url":"/api/plugins/woocommerce-paypal-payments"}],"source_link_count":2,"market_key":"paypal","market_name":"Paypal","market_url":"/markets/paypal","opportunity_url":"/opportunities/paypal","opportunity_card":{"key":"commerce-checkout","name":"checkout 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