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It seemed to work fine, but I had a report from my client that when he tried to load the page, the preloader got stuck. I have therefore removed it until I understand the issue. Under what..."},"analysis":{"affected_feature":"cache","analyzed_at":"2026-05-29T00:57:23+00:00","complaint_types":["bugs","missing_feature","support","migration","setup"],"confidence":0.68,"conversation_url":"https://wordpress.org/support/topic/preloader-sometimes-gets-stuck/","evidence_quote":"Preloader sometimes gets stuck I tried to include the Elements Plus Preloader on the gallery page of my site.","intent":"feature_request","issue_labels":["bugs","missing feature","support","migration"],"model":"heuristic-v1","opportunity_relevance":0.93,"praise_types":["reliable","support","value"],"sentiment":"complaint","severity":"medium","slug":"elements-plus","source":"support","summary":"Preloader sometimes gets stuck: users show bugs, missing feature, support pain that may indicate a product gap."},"comments":[{"position":1,"author":"Fotis","published_at":"2021-04-05T10:10:00+00:00","body_summary":"Hi, It seems the onload event that is required to trigger in order the preloader to hide is not triggered or takes too long(large images, scripts not loading correctly). Can you enable it temporary so I can check..."},{"position":2,"author":"mikepalmer","published_at":"2021-04-05T10:43:00+00:00","body_summary":"Hi, Thanks for the reply. I have set up a duplicate of the website here and enabled the preloader on the gallery page: http://michaelp183.sg-host.com/gallery/ Maybe it’s something to do with the fact that I have..."},{"position":3,"author":"Fotis","published_at":"2021-04-06T05:24:00+00:00","body_summary":"Hi there I works all the time on my end. But, you should consider adding a lazy loading functionality for your images. 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