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The Support was quick and provided older versions of the Plugin so I could downgrade to a version that worked. Thank you for the help.","issue_labels":["bugs","support","easy"],"source_links":[{"source_url":"https://wordpress.org/support/topic/critical-error-on-upgrade/","url":"https://wordpress.org/support/topic/critical-error-on-upgrade/","original_url":"https://wordpress.org/support/topic/critical-error-on-upgrade/","source_page_url":"/evidence/source?url=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcritical-error-on-upgrade%2F","source_api_url":"/api/evidence/source?url=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcritical-error-on-upgrade%2F"}]}],"plugin":{"active_installs":90000,"api_url":"/api/plugins/event-tickets","downloaded":7448341,"name":"Event Tickets and Registration","rating":70.0,"slug":"event-tickets","tags":["attendee management","event registration","rsvp","ticket sales","tickets"],"url":"/plugin/event-tickets"},"conversation":{"url":"https://wordpress.org/support/topic/critical-error-on-upgrade/","slug":"event-tickets","source":"review","title":"Critical Error on upgrade","author":"jwilly1111","published_at":"2025-01-21T20:16:00+00:00","rating":5,"resolved":false,"reply_count":1,"collected_at":"2026-05-29T07:07:11+00:00","body_summary":"I ran into a critical error when The Events Calendar auto upgraded to version 6.0+. The Support was quick and provided older versions of the Plugin so I could downgrade to a version that worked. Thank you for the help.","full_text_summary":"I ran into a critical error when The Events Calendar auto upgraded to version 6.0+. The Support was quick and provided older versions of the Plugin so I could downgrade to a version that worked. Thank you for the help. Hi @jwilly1111 , Thank you so much for your 5-star..."},"analysis":{"affected_feature":"bugs","analyzed_at":"2026-05-29T07:13:09+00:00","complaint_types":["bugs","support"],"confidence":0.68,"conversation_url":"https://wordpress.org/support/topic/critical-error-on-upgrade/","evidence_quote":"Critical Error on upgrade I ran into a critical error when The Events Calendar auto upgraded to version 6.0+.","intent":"positive_feedback","issue_labels":["bugs","support","easy","support"],"model":"heuristic-v1","opportunity_relevance":0.6,"praise_types":["easy","support","quality"],"sentiment":"praise","severity":"high","slug":"event-tickets","source":"review","summary":"Critical Error on upgrade: users show bugs, support pain that may indicate a product gap."},"comments":[{"position":1,"author":"tristan083","published_at":"2025-01-22T03:05:00+00:00","body_summary":"Hi @jwilly1111 , Thank you so much for your 5-star review! I’m delighted to hear that our support team was able to assist you quickly and effectively. We understand how critical it is to have your events 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